• FAQ

Frequently Asked Questions

  • Expand/Collapse General Tour FAQ
    • Expand/Collapse How many minutes prior to tour time should I meet?

      We ask that all guests arrive no later than 15 minutes before the scheduled start time.

       

    • Expand/Collapse Are reservations required?

      Royal London Bike Tour: No, reservations are not required but we do appreciate bookings in advance. We keep 10-12 spots open for those who decide to tour with us at the last minute. Please do your best to arrive at the Queensway meeting point a little early to claim your spot. Please follow this link or phone 078.8233.8779 to make your booking.

      River Thames Bike Tour: A reservation is required due to a limited number of spaces on the tour. Please follow this link or phone 078.8233.8779 to make your booking.

      River Thames Evening Bike Tour: A reservation is required due to a limited number of spaces on the tour. Please follow this link or phone 078.8233.8779 to make your booking.

      West End Beer Pub Tasting Tour: Yes. Reservations are needed on all of our walking tours here in London due to limited space. Please follow this link or phone 078.8233.8779 to make your booking.

      Classic London Walking Tour: Yes. Reservations are needed on all of our walking tours here in London due to limited space. Please follow this link or phone 078.8233.8779 to make your booking.

      London Under Attack Walking Tour: Yes. Reservations are needed on all of our walking tours here in London due to limited space. Please follow this link or phone 078.8233.8779 to make your booking.

      The Ultimate Theatre Package: Yes. Reservations are needed on all of our walking tours here in London due to limited space. Please follow this link or phone 078.8233.8779 to make your booking.

      The Changing of the Guard Walking Tour: Yes. Reservations are needed on all of our walking tours here in London due to limited space. Please follow this link or phone 078.8233.8779 to make your booking.

       

       

       

       

       

    • Expand/Collapse What is the number to call if I am lost, and trying to find the meeting point?

      If you are having problems finding the meeting location for your tour, please call us at (0)788-233-8779 and our staff will be happy to help you find your way.

       

    • Expand/Collapse What is your cancellation policy?

      We have a 72 hour cancellation policy for a full refund. If you miss the tour for any reason, we'll gladly reschedule you on another available tour anytime for up to a year. If you can't make it, it is a good idea to email us ahead of time.

    • Expand/Collapse Do tours run all year round?

      Royal London Bike Tour: Yes, from November to March we will run tours on a reduced schedule at 11am from Thursdays to Mondays, inclusive. Please see the tour page for full details.

      River Thames Bike Tour: The River Thames tour is by reservations only. Please check the scheduling info on the tour page. Basically, if you can book it on our website, we're running it. And if not, do consider a private tour - if you have a decent size group (7+) or are willing to pay slightly more for the privilege, we will gladly create a bespoke tour for you at any time of the year.

      River Thames Evening Bike Tour: The River Thames tour is by reservations only. Please check the scheduling info on the tour page. Basically, if you can book it on our website, we're running it. And if not, do consider a private tour - if you have a decent size group (7+) or are willing to pay slightly more for the privilege, we will gladly create a bespoke tour for you at any time of the year.

      West End Beer Tasting Pub Tour: Our West End Beer Tasting Pub Tour runs all year round on Wednesdays, Fridays and Sundays at 2pm.

       

    • Expand/Collapse What happens if it rains?

      We run tours rain or shine and have plenty of rain ponchos. We find tours in the rain to be a different kind of fun and an even more fun memory! If you have a reservation and the weather is really bad, you are welcome to reschedule the tour for any other day for up to year.

    • Expand/Collapse Is there a space to store bags or luggage?

      If you are joining us on our Royal London Bike Tour then yes! You are welcome to leave bags, luggage or unwanted family members in our garages. Someone is usually in the office and it will be locked up if they have to leave. While we have never had a single case of theft or loss of items, you do leave them at your own risk.

  • Expand/Collapse Bike Tour FAQ
    • Expand/Collapse Where is the meeting point for the tour?

      Royal London Bike Tour: Directly outside Queensway tube station, which is on the central line (the red line cutting across the map from east to west). 15 minutes before the start of the tour, one of our guides will be standing by the red phone boxes holding a Fat Tyre sign.

      River Thames Bike Tour:T he morning and evening tours meet directly outside Southwark Underground Station (Jubilee Line) where you will see your guide with one of our beach rruiser style bikes and holding a sign.

      River Thames Evening Bike Tour: The morning and evening tours meet directly outside Southwark Underground Station (Jubilee Line) where you will see your guide with one of our beach rruiser style bikes and holding a sign.

    • Expand/Collapse Do you provide the bikes?

      Absolutely.

       

    • Expand/Collapse Can I supply my own bike?

      You are welcome to bring your own bicycle and will receive a discount of 10%. Our insurance only covers the theft of our own bicycles, so please do bring your own lock for the lunch stop.

    • Expand/Collapse Do you have children's bikes?

      Yes. We have kids bikes, tag-alongs and baby seats. Please make a reservation online if you have children in your group and let us know how many are with you, and their ages, in the NOTES section of your reservation - this way we can make sure we have the right sized bikes set aside for everyone in your group.

    • Expand/Collapse Are helmets provided?

      Yes. You are not compelled by law to wear helmets in the UK, but we have more than enough for everyone so the choice is entirely yours.

       

    • Expand/Collapse Do you rent bikes?

      We do! Find out more information on our bike rentals page. We recommend contacting us in advance of your desired rental date, especially during the summer when our tours using the bikes fill up.

    • Expand/Collapse Can you suggest a bicycle repair shop in London?

      Our very excellent mechanic, Alex, is available to work on your bike so please feel free to get in contact with us if you would like to book your bike in with him: http://www.lezcycles.com/about.html

  • Expand/Collapse Walking Tour FAQ
    • Expand/Collapse Is there a reduced price for kids/students/infants/seniors?

      No. There is no child or student price on any of our walking tours.

       

    • Expand/Collapse Are children allowed on the walking tours?

      West End Beer Pub Tasting Tour: We are not able to accept children on our West End Beer Tasting Pub Tour.Classic London Walking Tour: Yes. Reservations are needed on all of our walking tours here in London due to limited space. Please follow this link or phone 078.8233.8779 to make your booking.

      Classic London Walking Tour and London Under Attack Walking Tour: Children are welcome on our Classic and London Under Attack Walking Tours as long as the 3 mile walk will not be an issue (in our experience it isn't). There is no price difference between children and adults on our walking tours.

       

    • Expand/Collapse Where are the meeting points for your walking tours?

      West End Beer Tasting Pub Tour: We meet on the north side of the front entrance to St Martin-in-the-fields Church. The nearest station is Charing Cross or Leicester Square. Your handsome guide will be holding a sign, standing on the Church Path between the front steps and the entrance to the Church Crypt. 

      Classic London Walking Tour: Our Classic London Walking Tour meets just outside the exit of Tower Hill Tube Station which is on the District and Circle lines. You will see your guide holding a sign or our brochures.

      London Under Attack Tour: Our on request London Under Attack Tour meets on the steps of St Paul's Cathedral. The nearest Underground Station is St Paul's on the Central Line.