Two Hour Florence Segway Tour

FAQ

• Expand/Collapse Where is the meeting point?

  The tour meets at Via dei Cimatori 9R, 50122 Florence.  Please be advised that there is not great mobile phone reception in and around our office, so screenshots of the walking directions can be helpful. 

• Expand/Collapse What is your cancellation policy?

  We're happy to offer free changes and 100% refund up to 24 hours before tour* Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply.

  *See restrictions here

• Expand/Collapse Is there a weight/age requirement to ride a Segway?

  Yes - all riders must be at least 16 years of age, as required by law in Italy. No exceptions.

  For the riding safety of everyone, guests must weigh at least 100 pounds (45 kilograms), not in excess of 260 pounds (118 kilograms). 

• Expand/Collapse What is your weather policy? What if it rains?

  Our tours run rain or shine, and we have rain ponchos available in our office free of cost. We encourage all guests to consult the weather forecast and plan your dress accordingly.

  In the summer months, please prepare for the heat by bringing/wearing adequate sun protection, and staying hydrated. Even if you are accustomed to high temperatures, air-conditioning is not always available in Italy.

• Expand/Collapse Is a helmet included?

  Yes helmets are included and required to be worn by all Segway guests, for the riding safety of everyone.

• Expand/Collapse Are reservations required?

  Yes, reservations are required for all tours.

• Expand/Collapse Is this tour offered in any other languages, or only English?

  All scheduled tours are in English, but private tours can sometimes be scheduled in other languages, given we have a tour guide who speaks the language of your choice.

• Expand/Collapse Do we go inside the museums and monuments?

  Unfortunately, the tour duration does not give us enough time to enter any of the sites that we see on on tour. This tour is designed to enjoy the city from a broad perspective and come away with a greater understanding of its history and layout.

• Expand/Collapse Is this tour appropriate for children?

  All riders must be at least 16 years of age, as required by law in Italy. 

  • For the riding safety of everyone, guests must weigh at least 100 pounds (45 kilograms), not in excess of 260 pounds (118 kilograms). 
  • All guests under 18 years old must be accompanied by a parent or guardian 18 years or older.
• Expand/Collapse What is the number to call if I am lost and trying to find the meeting point?

  If you are having difficulty finding the meeting location for your tour, please call us at +39 334 548 0264 and our staff will be happy to help you find your way.

• Expand/Collapse My group size is larger than the dropdown menu allows, how can I book?

  If the party is larger than 8 the group will be split up for safety reasons.

• Expand/Collapse What time do I need to get there for my tour?

  We ask that all guests arrive 10-15 minutes early for the scheduled tour to fill out necessary paperwork.  Each member of your party will be required to complete and sign a liability waiver form.

• Expand/Collapse If this is my first time to ride a Segway, will I be able to pick it up quickly?

  Your safety is always our highest priority. Therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city

  We’ve found that our guests pick up on how to ride a Segway within the first 10 minutes, but we like to take 20-30 minutes to explain the machines, demonstrate the best riding techniques, and then allow time to practice before heading out to see the sites. We like to ensure that every guest feels 100% confident before beginning the tour.

  While riding a Segway is fairly leisurely, you will be on your feet for the duration of the tour.

• Expand/Collapse Can minors come on tour alone?

  For safety reasons, minors (16 & 17 year olds) must be accompanied by an adult on the tour.

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