Our mission is to provide safe, fun, and unforgettable experiences though superior customer service that creates memories and smiles that last a lifetime.
Since our foundation in 1999, we have been at the forefront of tourism. Our renowned tradition of exceptional tour quality and superior customer service would not be possible without our top class team of Guides and Hosts.
Our guides ensure that everything runs smoothly, and that our guests have a great time on tour, day in day out. As the face of our company, candidates must have exceptional customer service skills, be extremely organized, and able to work well both as part of a team and individually. Our staff wear many hats: guide, confidant, problem solver, conversationalist, leader, care giver, and general rock star! Guiding tours with us is a highly sought-after position demanding lots of cultural and historical knowledge and above-all, extraordinary people skills. Those are the obvious qualifications, but no less important is the ability to work very flexible hours and have a strong sense of team pride.
Guides are initially trained on a combination of our core city tours, both on two feet and on two wheels, and as your expertise and competency grows so does the portfolio of tours you can give. While guides spend the majority of time out on tour showing our customers a great time, they also spend some of their time working as hosts in our office.
During time spent hosting, staff are responsible for a wide range of tasks, from sizing customers for bikes to dealing with any reservation issues and helping to answer any questions that they may have. A dynamic position like this requires sunny warm personalities who are able to graciously direct people where they need to go, and who are happy to work outside and on their feet in every kind of weather, fielding the same questions over and over, while always remaining calm and cheery.
Last but by no means least, while we love sunny days, we do many tours in the howling wind and pouring rain. Whatever happens out there, we really shine when adversity comes knocking! Regardless of whether you are leading a tour, or caring for a group in our office, you're expected to be a powerful presenter and confident public speaker. Your delivery of information should be clear, inspire confidence, and engage our guests. You are compassionate, patient, and have an unwavering sense of humor. Your warmth and dynamic personality shines through as you relay information to our guests. In short, you love being with people and people love being with you! In our busy offices our number one priority is making sure that our guests have a great time.
There are many steps a tourist takes before becoming one of our happy customers. Behind the scenes, we have a dedicated team of people who are the first point of contact for anybody considering taking a tour with us.
Our customer service staff, reservations and purchasing team, is a key part of our ability to provide a great experience for our guests. Unlike the guides and hosts, who interact face-to-face with our customers, this job is more behind the scenes. They say "lots of little things make big things happen" and this is certainly true of the little details this job entails.
This role involves answering client calls and emails, responding to their queries about the company, our tours, reservations, and London in general. Very often you will be the first point of contact a client has with our company, and it is crucial they have a great first impression. Other tasks covered by the team include ticket purchasing, data entry, and managing inventory information in our reservations system.
This role requires someone who not only has a strong work ethic and keen attention to detail, but who is computer literate and comfortable working in an office, on the phones and/or computer all day. Quite literally, a mistake on your part has the potential to ruin someone's vacation. If you don't want that responsibility, then this job is not for you.