FAQ

• Expand/Collapse Are reservations required?

  A reservation is required due to a limited number of spaces on the tour.

   

• Expand/Collapse What is your cancellation policy?

  We have a 72 hour cancellation policy for a full refund. If you miss the tour for any reason, we'll gladly reschedule you on another available tour anytime for up to a year. If you can't make it, it is a good idea to email us ahead of time.

   

• Expand/Collapse Where is the meeting point?

  The morning and evening tours meet directly outside Southwark Underground Station (Jubilee Line) where you will see your guide with one of our beach cruiser style bikes and holding a sign.

   

• Expand/Collapse Do tours run all year round?

  The River Thames tour is by reservations only. Please check the scheduling info on the tour page. Basically, if you can book it on our website, we're running it. And if not, do consider a private tour - if you have a decent size group (7+) or are willing to pay slightly more for the privilege, we will gladly create a bespoke tour for you at any time of the year.

   

• Expand/Collapse Is the tour difficult?

  There is a lot more road riding on this tour so you must be confident on a bike. It is not strenuous but is a little bit longer and a touch more intimidating than our Royal London Tour.
  

   

• Expand/Collapse What is your weather policy?

  We run tours rain or shine and have plenty of rain ponchos. We find tours in the rain to be a different kind of fun and an even more fun memory! If you have a reservation and the weather is really bad, you are welcome to reschedule the tour for any other day for up to year.

   

• Expand/Collapse Do we stop for a break?

  Yes. We stop about half way into the tour for a drink at a 400 year old pub (drink included).

   

• Expand/Collapse Do we go inside the museums and monuments?

  No, the bike tours are an overview of the sites and more about getting a feel for the city. However, on private tours you can arrange to take extra time at the sites if you'd like to go inside.

• Expand/Collapse Will we be able to take photos?

  Yes. There will be a chance to take many photos at the designated stops.

• Expand/Collapse Is there a space to store bags or luggage?

  Yes. You are welcome to leave bags, luggage or unwanted family members in our garages. Someone is usually in the office and it will be locked up if they have to leave. While we have never had a single case of theft or loss of items, you do leave them at your own risk.

• Expand/Collapse Do you provide the bikes?

  Absolutely.

• Expand/Collapse Can I supply my own bike?

  You are welcome to bring your own bicycle and will receive a discount of 10%. Our insurance only covers the theft of our own bicycles, so please do bring your own lock for the lunch stop.

• Expand/Collapse Is this tour appropriate for children?

  We're a great family activity in London, however we recommend our River Thames and River Thames Evening Bike Tours for those aged 12 and older. Children under 16 years old must be accompanied by an adult on the tour.

  • Unfortunately, we do not have adult tricycles, tandems, or bikes with training wheels for adults or children that may be less confident in their riding ability.
  • Our city tours are very casual, with only slight elevation changes on varying surfaces including smooth gravel and pavement. It is necessary, however, that any person participating in our bike tours have at least some bike riding experience, and should be comfortable riding in a group.
• Expand/Collapse Is a helmet included?

  Yes. You are not compelled by law to wear helmets in the UK, but we have more than enough for everyone so the choice is entirely yours.

• Expand/Collapse Do you rent bikes?

  Yes, but, you must contact us ahead of time, especially during the summer when all the bikes may be taken up on the tours.

• Expand/Collapse Can you suggest a bicycle repair shop in London?

  Our very excellent mechanic, Alex, is available to work on your bike so please feel free to get in contact with us if you would like to book your bike in with him: http://www.lezcycles.com/about.html

• Expand/Collapse Still have questions?

  We're here to help! Give us a call at (0)788-233-8779 or send us an email at [email protected]

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