FAQ

• Expand/Collapse Where is the meeting point?

  Please do NOT go to the Eiffel Tower, your tour does NOT meet there. Your tour meets at 36 Avenue de la Bourdonnais, 75007. The meeting point is about a three-minute walk from the Eiffel Tower.

• Expand/Collapse How many minutes prior to tour time should I meet?

  We request that all guests arrive at least 15 minutes before the scheduled start time. Due to the exclusive and timed nature of our entries, it's imperative that all guests arrive on time. We do not have the luxury of waiting for guests who are running late, or catching them up after the fact. 

   

• Expand/Collapse Does this tour go to the top level of the Eiffel Tower?

  Our Skip the Line - Eiffel Tower Tour with 2nd Level Access only includes the first and second level. This is reflected in the price. If you wish to go to the Summit, check out our Skip the Line Eiffel Tower Tour with Summit Access.

• Expand/Collapse What is the easiest way to get to the meeting point by Metro or RER?

  It takes approximately 10 minutes to walk from the closest Métro (École Militaire, line 8) or RER station (Pont de l'Alma, line C) to the tour meeting point.

   

• Expand/Collapse Is this tour wheelchair accessible?

  Wheelchairs are able to visit the 1st and 2nd levels of the Tower, but unfortunately not the top level.

   

• Expand/Collapse What is the number to call if I am lost, and trying to find the meeting point?

  If you are having problems finding the meeting location for your tour, please call us at +33.1.85.08.19.76 and our staff will be happy to help you find your way.

   

• Expand/Collapse How many people will be in my group?

  We limit the group size to 20 guests per tour guide.  

• Expand/Collapse What is your cancellation policy?

  We are happy to offer full refunds for our Skip the Line - Eiffel Tower Tour if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. Bookings of 10 or more passengers require seven days notice for cancellations or rescheduling.

  EIFFEL TOWER TOUR RESCHEDULING POLICY

  • Reservations may be rescheduled subject to availability.
  • Fat Tire Tours will reschedule reservations free of charge for requests submitted at least 72 hours in advance. 
  • For requests submitted within 72 hours, the following fees will apply:
    • 15% rescheduling fee for requests submitted within 48 to 72 hours of the scheduled tour departure time
    • 25% rescheduling fee for requests submitted within 24 to 48 hours of the scheduled tour departure time
    • 50% rescheduling fee for requests submitted within 24 hours of the scheduled tour departure time

   

• Expand/Collapse What is your weather policy?

  All of our tours operate rain or shine. If rain is in the forecast, please plan accordingly and bring rain gear with you. On occasion the Eiffel Tower will limit access to the summit or other areas based on inclement weather. We are not able to offer any refunds for any closures or delays that result from actions outside of our immediate control.

   

• Expand/Collapse Are children allowed on this tour?

  Of course! We are always eager to host families on our tours.

   

• Expand/Collapse Is there a reduced price for kids/students/infants/seniors?

  All entrance tickets for our Tower offerings are with adult tickets and therefore there are no reductions. Infants (ages 0 - 3) are, however, free of cost on all Tower activities.

   

• Expand/Collapse Are there group discounts for this tour?

  We would love to work with you to reserve an entry time for your group on the Eiffel Tower. There are several options to consider and we ask that you contact us directly at Private Tours for more details.

   

• Expand/Collapse Can we eat on the Eiffel Tower after the tour?

  Absolutely! There are a few options if you are looking to eat on the Eiffel Tower. There are two restaurants on the Tower which require reservations: the 58 Eiffel, located on the first floor, and the Michelin-starred Jules Verne on the second floor. Reservations need to be made well in advance in the summer months, so please plan accordingly! If you are looking for something more casual, there are cafés and snack stands on the first and second level of the Eiffel Tower serving a variety of sandwiches and soft drinks. It is also possible to bring your own food on the Tower, but please note that glass containers and knives are prohibited. 

• Expand/Collapse My group size is larger than the dropdown menu allows, how can I book?

  If you would like to book a larger group, please contact our Private Tours team at [email protected].

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