Discontinued: Behind the Scenes Versailles Private Residence Tour

FAQ

• Expand/Collapse Where is the meeting point?

  We meet outside Café Regalia located at 1, Rue de la Convention, 75015 Paris. The closest metro station is Javel-Andre Citroen (line 10). Please use exit 2 (sortie 2, left side) saying Rue de la Convention. You will find the café to the left when exiting the metro. 

• Expand/Collapse Is this tour wheelchair accessible?

  Unfortunately this tour is not wheelchair accessible. Many of the paths in Versailles are unpaved and rough, and may present difficulty for wheelchair users.

• Expand/Collapse How many minutes prior to tour time should I meet?

  We request that all guests arrive no later than 15 minutes before the scheduled start time. Due to the exclusive and timed nature of our entries, it's imperative that all guests arrive on time. We do not have the luxury of waiting for guests who are running late, or catching them up after the fact. 

   

• Expand/Collapse Does this tour include lunch?

  Lunch is not included in the tour price. For lunch, your guide will lead you to the Grand Canal for some free time where you can hire a rowboat, have a picnic lunch or visit the local palace cafe.

• Expand/Collapse What is the easiest way to get to the meeting point by Metro or RER?

  Catch métro line 10 to Javel.  

• Expand/Collapse How many people will be in my tour group?

  We limit the group size to 20 guests per tour guide on this tour.

   

• Expand/Collapse Does this tour include entry to the Trianons and/or Marie Antoinette's Hameau?

  No, this tour concentrates on the formal gardens directly behind the palace so that we can enjoy the fountain show as much as possible. We then spend our afternoon enjoying the sumptuous interior of the chateau. 

• Expand/Collapse What is your cancellation policy?

  We are happy to offer full refunds for our Skip the Line - Behind the Scenes Versailles Chateau & Gardens Tour if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. Bookings of 10 or more passengers require seven days notice for cancellations or rescheduling.

  SKIP THE LINE VERSAILLES TOUR RESCHEDULING POLICY

  • Reservations may be rescheduled subject to availability.
  • Fat Tire Tours will reschedule reservations free of charge for requests submitted at least 72 hours in advance. 
  • For requests submitted within 72 hours, the following fees will apply:
    • 15% rescheduling fee for requests submitted within 48 to 72 hours of the scheduled tour departure time
    • 25% rescheduling fee for requests submitted within 24 to 48 hours of the scheduled tour departure time
    • 50% rescheduling fee for requests submitted within 24 hours of the scheduled tour departure time

   

• Expand/Collapse What is your weather policy?

  All of our tours operate rain or shine. If rain is in the forecast, please plan accordingly and bring rain gear with you.

   

• Expand/Collapse Are children allowed on the this tour?

  Of course! We are always eager to host families on our tours.

   

• Expand/Collapse Is there a reduced price for kids/students/infants/seniors?

  Unfortunately, because the entrance tickets we reserve are at an adult rate, we don't incur a discount to pass along to our guests. Infants (ages 0 - 3) are free of cost on all tours.

   

• Expand/Collapse Are there group discounts available for this tour?

  We would love to work with you in reserving an entry time for your group in Versailles. There are several options to consider and we ask that you contact us directly for more details.

   

• Expand/Collapse I am not accustomed to walking long distances or I have impaired mobility. Can I still attend the tour?

  Apart from the train ride to Versailles and an hour for lunch, you will be spending most of your time on the tour on your feet. The gardens of Versailles are a highlight of the visit and we will be strolling through as many of the best sections as possible in the morning section of the tour. In the afternoon you will be touring the palace where there are very limited opportunities to sit down. For this reason we recommend you wear appropriate footwear and that you are comfortable walking 8kms/5miles over the course of the tour.

   
• Expand/Collapse My group size is larger than the dropdown menu allows, how can I book?

  If you would like to book a larger group, please contact our Private Tours team at [email protected].

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