• FAQ

Frequently Asked Questions

  • Expand/Collapse General FAQ
    • Expand/Collapse Where is the tour meeting point?

      All of our tours have specific meeting locations and times. After making a reservation you will receive a tour confirmation email that outlines all of the important details including meeting point.

    • Expand/Collapse Do you rent bikes outside of tours?

      We do not currently rent out our bikes.

    • Expand/Collapse Is there a space to store bags or luggage?

      The ability to store luggage at our office varies from tour to tour depending on meeting point location. Please contact our customer service team to inquire if this is a possibility for your tour.

    • Expand/Collapse Are reservations required?

      Reservations are required for every tour we offer except our Barcelona City Bike Tour. We cannot guarantee spots for walk-ups therefore we do strongly recommend reservations, especially in the summer months.

      We occasionally sell out of bikes and always give priority to those that have reserved in advance.

    • Expand/Collapse What is the number to call if I am lost and trying to find the meeting point?

      If you are having problems finding the meeting location for your tour, please call us at +34.9.33.42.92.75 and our staff will be happy to help you find your way.

    • Expand/Collapse Where is your shop located?

      Our office is located on a little side street off of Plaça Sant Jaume. The address is C. Marlet, 4 Barcelona 08002. Click here for a map.

    • Expand/Collapse What is your cancellation policy?

      Fat Tire Tours offers 100% refunds if the reservation is canceled more than 72 hours (3 days) prior to the scheduled bike tour. We do not offer refunds for any reason once within 72 hours of the scheduled bike tour.

      For Private Tours, we offer full refunds for all private tours cancelled within 14 days of the scheduled tour date. Inside this time period, we will do our best to reschedule your tour based on availability of bicycles, tour guides, & tickets (if applicable).

  • Expand/Collapse Bike Tour FAQ
    • Expand/Collapse What happens if it rains?

      All of our tours operate rain or shine, and we have rain ponchos available in our office for purchase (fully refunded if not used). 

    • Expand/Collapse How many minutes prior to tour time should I meet?

      We ask that all guests arrive no later than 15 minutes before the scheduled start time.

    • Expand/Collapse Are bike tours appropriate for children?

      We welcome kids of all ages on our standard city tours. We have several kid bikes in a couple of different sizes, as well as adult bikes equipped with child seats and child trailers and we have plenty of kid-sized helmets, so we can pretty much accommodate anyone and everyone. We also have available child tandem attachments for those kids who are too big for the child seats and trailers, but still a bit too young to ride their own bikes through the city.

      The cost of the child tandem attachment is the same as the discounted "kid" price for children ages 12 and under. There is no charge for the use of our child seats, child trailers and helmets.

      Our Montjuïc E-Bike tour is not recommended for children younger than 12-years-old.

    • Expand/Collapse Are helmets provided?

      Helmets are optional for all of our tours, but we have them in sizes for all ages.  Please let us know if you think you’d like to reserve some for your tour.

    • Expand/Collapse I haven't ridden a bike in years/is Barcelona difficult to bike in?

      While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount. Barcelona is a very bike-friendly city and cars are used to sharing the road with cyclists and pedestrians.

      The areas we bike in is very flat, and our tours follow carefully selected bike-friendly routes. On our Montjuïc Tour we use electric bikes which are especially designed to help you cover more ground and go uphill with less effort than a regular bike. 

       

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