• FAQ

  • FAQ

Frequently Asked Questions

  • Expand/Collapse General FAQ
    • Expand/Collapse Where is the tour meeting point?

      All of our tours have specific meeting locations and times. After making a reservation you will receive a tour confirmation email that outlines all of the important details including meeting point.

    • Expand/Collapse Do you rent bikes outside of tours?

      We do not currently rent out our bikes.

    • Expand/Collapse What is your cancellation policy?

      General Cancellation Policy

      Bookings made on or after May 1st, 2020 and cancelled at least 24 hours before the activity start time may be cancelled with a full refund or future credit*

      • Within 24 hours and up to one hour before the activity start time you may reschedule your activity for free (subject to availability), or receive a future credit redeemable for activities in any of our locations.
      • Within one hour of the activity start time we likely will not be able to refund your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time free of charge*

      Any changes are subject to availability. Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Activities including tickets or special entrances, such as the Eiffel Tower or Colosseum, may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
        • Barcelona
          • Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket
        • Florence
          • All Skip-the-Line Duomo Tours
        • Milan
          • All Skip-the-Line Duomo Tours
        • Munich
          • All Oktoberfest Tours
        • Paris
          • All Eiffel Tower Tours
          • All Versailles Tours
          • Skip-the-Line All Access Catacombs Tour
        • Rome
          • Skip-the-Line Colosseum Tours
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
    • Expand/Collapse Where is your shop located?

      Our office is located on a little side street off of Plaça Sant Jaume. The address is C. Marlet, 4 Barcelona 08002. Click here for a map.

    • Expand/Collapse Are reservations required?

      Reservations are required for every tour we offer except our Barcelona City Bike Tour. We cannot guarantee spots for walk-ups therefore we do strongly recommend reservations, especially in the summer months.

      We occasionally sell out of bikes and always give priority to those that have reserved in advance.

    • Expand/Collapse Is there a space to store luggage?

      We have a locker at our office that is available to store smaller items during your tour.

      However, if you have large suitcases, our friends at Stasher have luggage storage locations across the city where you can leave your bag while you explore. Use the code FATTIRE for 10% off. Bookings must be made online

    • Expand/Collapse What is the number to call if I am lost and trying to find the meeting point?

      If you are having problems finding the meeting location for your tour, please call us at +34.9.33.42.92.75 and our staff will be happy to help you find your way.

  • Expand/Collapse Bike Tour FAQ
    • Expand/Collapse What happens if it rains?

      All of our tours operate rain or shine, and we have rain ponchos available in our office for purchase (fully refunded if not used). 

    • Expand/Collapse How many minutes prior to tour time should I meet?

      We ask that all guests arrive no later than 15 minutes before the scheduled start time.

    • Expand/Collapse Are bike tours appropriate for children?

      We welcome kids of all ages on our standard city tours. We have several kid bikes in a couple of different sizes, as well as adult bikes equipped with child seats and we have plenty of kid-sized helmets, so we can pretty much accommodate anyone and everyone. We also have available child tandem attachments for those kids who are too big for the child seats, but still a bit too young to ride their own bikes through the city.

      The cost of the child tandem attachment is the same as the discounted "kid" price for children ages 12 and under. There is no charge for the use of our child seats and helmets.

      Our Montjuïc E-Bike tour is not recommended for children younger than 12-years-old.

      If you would like to see all of our bike options, you can click here

    • Expand/Collapse Are helmets provided?

      We have helmets available in sizes for all ages, but are optional for those 16 years or older. Please note they are mandatory for all guests under 16 years of age.

    • Expand/Collapse I haven't ridden a bike in years/is Barcelona difficult to bike in?

      While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount. Barcelona is a very bike-friendly city and cars are used to sharing the road with cyclists and pedestrians.

      The areas we bike in are very flat, and our tours follow carefully selected bike-friendly routes. On our Montjuïc Tour we use electric bikes which are especially designed to help you cover more ground and go uphill with less effort than a regular bike.