Cancellation Policy


We know that travel plans can change, so our cancellation, refund, and rebooking policies are here to make sure your travel plans can adjust with you. To help you book with confidence throughout COVID-19, we have enhanced our cancellation and rebooking policies to give you flexibility when planning travel.  To see our up-to-date openings in each city, please consult our COVID-19 informational page here


We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.


We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.



Please note the following exceptions to our standard cancellation and rebooking policies:

If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.

Send us a Note

Our team will get back to you as soon as possible


For urgent matters, send us a WhatsApp at +1.877.734.8687

Give us a Call

North America Toll-Free

Europe Telephone


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Check out our Frequently Asked Questions about our tours.

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