CANCELLATIONS AND REFUNDS
Many of our tours allow for free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.
CHANGES AND RESCHEDULING
We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.
Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.
*SPECIAL RESTRICTIONS AND EXCEPTIONS
Please note the following exceptions to our standard cancellation and rebooking policies:
“Fat Tire Approved”
These are activities operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
These tours/activities include tickets or special entrances, such as Versailles or the Colosseum, and they may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
Eiffel Tower Tours
Due to the need to secure, in advance, nonrefundable tickets to access the Eiffel Tower, these tours have an exceptional cancellation policy
• Cancellations more than 14 days out are eligible for a 100% refund
• Cancellations within 14 days of the tour date are eligible for a 50% refund • Cancellations less than 48 hours prior to the start of the tour are not eligible for a refund.
These activities include:
All private tours (except in Munich) must be cancelled or rebooked at least 7 days in advance of the activity start time to be eligible for a refund. Reschedulings are subject to availability.
Some of our tours & activities come with instant tickets or include tough to secure reservations; as such, these are non-refundable:
If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.