Cancellation Policy

COVID-19 RESPONSE

We know that travel plans can change, so our cancellation, refund, and rebooking policies are here to make sure your travel plans can adjust with you. To help you book with confidence throughout COVID-19, we have enhanced our cancellation and rebooking policies to give you flexibility when planning travel.  To see our up-to-date openings in each city, please consult our COVID-19 informational page here. 

CANCELLATIONS AND REFUNDS

We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

CHANGES AND RESCHEDULING

We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

*SPECIAL RESTRICTIONS AND EXCEPTIONS

Please note the following exceptions to our standard cancellation and rebooking policies:

• “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
• Activities including tickets or special entrances, such as Versailles or Colosseum, may only be rescheduled for free up to 72 hours in advance*. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
  • Barcelona
    • Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket
  • Florence
    • All Skip-the-Line Duomo Tours
  • Milan
    • All Skip-the-Line Duomo Tours
  • Munich
    • All Oktoberfest Tours
  • Paris
    • All Eiffel Tower Tours* (Please see the Eiffel Tower Tour pages for the specific cancellation policy for these tours)
    • All Versailles Tours
    • Skip-the-Line All Acccess Catacombs Tour
  • Rome
    • Skip-the-Line Colosseum Tours
• Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.

If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.