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The Interview and Training Process - Florence, Italy

blue city bikes lined up in a row

COMPANY MISSION STATEMENT

Our mission is to provide safe, fun, and unforgettable experiences though superior customer service that creates memories and smiles that last a lifetime. 

GENERAL REQUIREMENTS

Open Positions in Florence, Italy

TOUR GUIDE AND HOST

Since our foundation in 1999, we have been at the forefront of tourism, and we offer some of the most comprehensive ways of visiting this beautiful city, sharing it’s wonders with people from all over the world! Our renowned tradition of exceptional tour quality and superior customer service would not be possible without our top class team of Guides and Hosts.

Our guides ensure that everything runs smoothly, and that our guests have a great time on tour, day in day out. As the face of our company, candidates must have exceptional customer service skills, be extremely organized, and able to work well both as part of a team and individually. Our staff wear many hats: guide, confidant, problem solver, conversationalist, leader, care giver, and general rock star! Guiding tours with us is a highly sought-after position demanding lots of cultural and historical knowledge and above-all, extraordinary people skills. Those are the obvious qualifications, but no less important is the ability to work very flexible hours and have a strong sense of team pride.

Guides are initially trained on a combination of our core city tours, both on two feet and on two wheels (walks, monuments, bikes and Segways), and as your expertise and competency grows so does the portfolio of tours you can give. While guides spend the majority of time out on tour showing our customers a great time, they also spend some of their time working as hosts in our busy offices.

During time spent hosting, staff are responsible for a wide range of tasks, from sizing customers for bikes to dealing with any reservation issues and helping to answer any questions that they may have. A dynamic position like this requires sunny warm personalities who are able to graciously direct people where they need to go, and who are happy to work outside and on their feet in every kind of weather, fielding the same questions over and over, while always remaining calm and cheery.

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A family by the eiffel tower.