Palazzo Vecchio, Museum, and Tower Skip the Line Tour

FAQ

• Expand/Collapse Where is the meeting point?

  The tour meets at Via dei Cimatori 9R, 50122 Florence.

• Expand/Collapse I have a fear of heights, can I skip ascending the tower?

  Yes, the portion of the tour that ascends the tower is at the very end, so you are welcome to leave the tour prior to the climb if you chose to.

• Expand/Collapse Is this tour appropriate for children?

  The minimum age to climb the Palazzo Vecchio tower is 6 years old, per the official rules set by the museum. We cannot make any exceptions to this, but children younger than 6 are welcome to join the tour up until that point, as the tower climb is at the very end of the tour.

  Additionally, anyone under the age of 18 must be accompanied by an adult on the tour.

• Expand/Collapse Can I bring my bag/backpack inside?

  Bulky bags and backpacks are not allowed inside Palazzo Vecchio. You are welcome to leave bags at our office where a member of our staff will keep a watchful eye over them, but please note that this tour will end at Palazzo Vecchio, which is a five minute's walk from our office.

• Expand/Collapse Is this where Michelangelo's David statue is?

  No, Michelangelo's David is located inside the Accademia Gallery. There is a replica statue of David located just outside the entrance to Palazzo Vecchio.

• Expand/Collapse What time do I need to get there for my tour?

  We ask that all guests arrive 10-15 minutes early for the scheduled tour.

  Due to the timed nature of our special access entry, we do not have the luxury of waiting for guests, or catching them up after the fact.

• Expand/Collapse What is your cancellation policy?

  We offer 100% refunds on all tours if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.

• Expand/Collapse What is your weather policy? What if it rains?

  Our tours run rain or shine, and we have rain ponchos available in our office free of cost. We encourage all guests to consult the weather forecast and plan your dress accordingly.

  In the summer months, please prepare for the heat by bringing/wearing adequate sun protection, and staying hydrated. Even if you are accustomed to high temperatures, air-conditioning is not always available in Italy.

• Expand/Collapse Are reservations required?

  Yes, reservations are required for all tours. 

• Expand/Collapse Is this tour offered in any other languages, or only English?

  All scheduled tours are in English, but private tours can sometimes be scheduled in other languages, given we have a tour guide who speaks the language of your choice.

• Expand/Collapse What is the number to call if I am lost and trying to find the meeting point?

  If you are having difficulty finding the meeting location for your tour, please call us at +39 334 548 0264 and our staff will be happy to help you find your way.

• Expand/Collapse My group size is larger than the dropdown menu allows, how can I book?

  Please contact our Private Tours team to see what options we have.

• Expand/Collapse Can minors come on tour alone?

  For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.

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