Frequently Asked Questions
Are reservations required?
Yes, reservations are required for all tours.
What is your cancellation policy?
CANCELLATIONS AND REFUNDS
We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.
CHANGES AND RESCHEDULING
We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.
Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.
*SPECIAL RESTRICTIONS AND EXCEPTIONS
Please note the following exceptions to our standard cancellation and rebooking policies:
“Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
Activities including tickets or special entrances, such as Versailles or Colosseum, may only be rescheduled for free up to 72 hours in advance*. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket
All Skip-the-Line Duomo Tours
All Skip-the-Line Duomo Tours
All Oktoberfest Tours
All Eiffel Tower Tours* (Please see the Eiffel Tower Tour pages for the specific cancellation policy for these tours)
All Versailles Tours
Skip-the-Line All Access Catacombs Tour
Skip-the-Line Colosseum Tours
Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.
Where can I purchase a Rome gift certificate?
Right here! You are welcome to choose a specific tour or enter a custom amount.
How long before my tour should I arrive?
The tour meeting time is 15 minutes prior to the start time. No refunds or re-bookings can be provided for late arrivals or no-shows after tour commencement or departure.
What is your weather policy?
All tours run rain or shine.
Is there a place to store luggage or bags while I'm on tour?
Absolutely, you are welcome to bring your luggage along to the meeting point where you may store your bags in our shop while out on tour.
Do I need to print my confirmation email?
Your confirmation email contains important information about your tour including its meeting point directions, emergency phone numbers, and other helpful details – but it is not required in order to check-in for your tour. Your tour guide will only need the name on your reservation in order for check-in.
Is this tour offered in any other languages, or only English?
All scheduled tours are in English, but private tours can sometimes be scheduled in other languages, given we have a tour guide who speaks the language of your choice.
Where is your office located?
Our Main Office is located at Via dei Delfini 35/36, Rome. We are about a 5 minute walk from Piazza Venezia.
Please note that not all tours meet at our office. Your tour’s meeting point can be found on its online tour page and in your confirmation email.
Are tours appropriate for children?
Absolutely! We have loads of families join us and we’re a great family activity. Please note that certain tours have minimum age and/or weight requirements, so be sure to check the details and FAQ on the specific tour you are interested in.
What are your office opening hours?
We are typically open from 9:00am through 6:00pm, year round, but be sure to check our Google Business Listing for the most up-to-date information
Can minors come on tour alone?
For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.
Bike Tour FAQ's
Is this tour appropriate for children?
Yes! This bike tour is a wonderful way for kids comfortable on bikes to discover Rome. We only ask that your children have been riding for a while, are comfortable riding in a group, and can navigate riding a bike on various surfaces including cobbled streets.
Please keep in mind that children under 18 years old must be accompanied by an adult on the tour.
- We have various sized city bikes to accommodate just about every size of rider, from extra small 20 inch wheeled bikes for riders that are 3.3ft (100cm) to extra large for riders up to 6.5ft (198cm).
- Unfortunately, we do not have tricycles, tandems, or bikes with training wheels for adults or children that may be less confident in their riding ability.
- Due to limited availability, please book 20” and 24” wheeled bikes in advance.
- Please Note: All extra small 20 inch and small 24 inch bikes are equipped with hand brakes.
Where is the meeting point?
This tour meets at our office, located at Via dei Delfini 35/36, Rome. We are about a 5 minute walk from Piazza Venezia.
What cycling skill level do I need for this tour?
While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount.
Our Rome Bike Tour is perfect for intermediate bike riders. You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Most of this tour is on roads and although we stick together as a group and carve out a lane for ourselves, we ask that all guests feel confident with their riding ability. The road surfaces in Rome vary and may include cobbled streets as well as smooth gravel and pavement.
Safety is our number one priority but confidence in yourself is the first step to overall group safety.
If you’re not sure how you’ll fare, we invite you to come to our office about 30 minutes prior to your tour start time to try the bikes.
What if I decide that I'd like to keep the bike longer?
You can choose to hold onto your bike for longer and just pay the difference when you return. Just be sure to note our seasonal opening hours and get in contact with us if you want to arrange a specific drop-off time. However we will ask that any kid’s bikes & equipment be brought back at the agreed upon time, as these items are in high demand for our tours.
What kind of bikes do you have?
We have 3-speed city bikes, so you’ll be upright and able to look around and enjoy the city. They of course come with fat tires so that you can take on the cobblestone streets in the old parts of town, and a luggage rack on the back where you can securely fasten small bags.
Do we go inside the museums and monuments?
Unfortunately, the tour duration does not give us enough time to enter any of the sites that we see on on tour. This tour is designed to enjoy the city from a broad perspective and come away with a greater understanding of its history and layout.
I haven't been on a bike in years; will it be difficult?
While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount. Ours is a very bike-friendly city and cars are used to sharing the road with cyclists and pedestrians.
We believe there is a tour for everyone, therefore each of our bike tours fall into one of the following categories, which you can find identified on the individual tour page:
Leisurely Cycling – Perfect for novice bike riders or those that haven’t been on a bike in years. You should have average balance, be able to start and stop comfortably, and be familiar with hand brakes. We will be riding on bike lanes, through parks, and occasionally with traffic. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you’re not sure how you’ll fare, we invite you to come to our office about 30 minutes prior to your tour start time to try the bikes.
Intermediate Cycling – You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Riders should be prepared for small hills, riding single-file behind other riders, and riding in a group. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you’re not sure how you’ll fare, we invite you to try our Paris Day Bike tour first.
Athletic Cycling – Tours that fall under this category are by no means strenuous, but they cover a greater distance than our other tours and/or spend more time cycling in the roads than our other tours. You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. We vary between single-file & group riding. Safety is our number one priority but confidence in yourself is the first step to overall group safety. We have children join us on tours at this level all the time so it completely depends on your confidence with a bicycle! If you’re not sure how you’ll fare with this level, we invite you to try our Paris Night Bike tour first.
Segway Tour FAQ's
What is a Segway?
The SegwayTM Human Transporter is the first of its kind-a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body’s movements, “sensing” when it should speed up and slow down.
You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. The Segway handles the balancing for you, so that you’re always upright as you glide through any environment.
You may also visit Segway LLC’s site for more detailed info.
If this is my first time to ride a Segway, will I be able to pick it up quickly?
Your safety is always our highest priority. Therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city
We’ve found that our guests pick up on how to ride a Segway within the first 10 minutes, but we like to take 20-30 minutes to explain the machines, demonstrate the best riding techniques, and then allow time to practice before heading out to see the sites. We like to ensure that every guest feels 100% confident before beginning the tour.
While riding a Segway is fairly leisurely, you will be on your feet for the duration of the tour.
My group size is larger than the dropdown menu allows, how can I book?
If the party is larger than 8 the group will be split up for safety reasons.
Are the Segways safe for people with disabilities?
We have had several people with disabilities join our tours. The necessary range of motion required to operate a Segway is similar to that of being able to transfer weight from one foot to another while walking. Also, riding a Segway does require the need to be able to stand for long periods of time. Each of our tours begins with a short safety video followed by time to practice in our training area across the street and instruction from your tour guide. We will practice on the Segways until everyone feels comfortable.
Can I rent a Segway without a guide?
Unfortunately, we cannot rent our Segways out to individuals without a guide. Since our tours are virtually always full, we need all machines for our tour customers.
My child is younger than 16 but has Segway experience. Can they ride?
Unfortunately, no. There are absolutely no exceptions to the law in Italy which requires all riders be at least 16 years old.
Skip-the-Line Tour FAQ's
Is this tour wheelchair or stroller accessible?
Unfortunately we are unable to accommodate guests with mobility impairments, wheelchairs or strollers on this tour. We apologize for the inconvenience.
Food Tour FAQ's
I have dietary restrictions/allergies. Can this tour be adapted?
The tour is adaptable for vegetarians, pescetarians, dairy-free, pregnant women, non-alcoholic options.
Unfortunately, we cannot adapt this tour for gluten free/celiac or vegan individuals.
What is the drinking age (for alcohol) in Italy?
The legal drinking age in Italy is 16 years old. However, please note that anyone under the age of 18 must be accompanied by an adult on our tours.
This food tour does include a wine tasting at an authentic local wine shop.