• FAQ

Frequently Asked Questions for Berlin Tours

  • Expand/Collapse General FAQs
    • Expand/Collapse Where do I go for my tour?

      All of our tours begin from our office in Alexanderplatz, located at Panoramastraße 1a, 10178 Berlin.

       

    • Expand/Collapse What are the seasonal open dates of Fat Tire Tours?
      Here are our current seasonal opening hours. Please note these are subject to change.
       
      Dec 1 - Feb 29: 9:30am - 6pm Mondays, Wednesday, and Saturdays
      Mar 1 - Apr 30: every day 9:30am - 6pm
      May 1 - Sep 30: every day 9:30am - 8pm
      Oct 1 - Nov 30: every day 9:30am - 6pm
    • Expand/Collapse Are reservations required for the tours?

      We recommend reservations for all of our tours.  We are happy to accommodate walk-up and last-minute bookings as space is usually available, but do recommend reserving your space in advance so that you are not left out.  In particular, our Segway Tours tend to fill up early as space is extremely limited.  Private tours should also be booked as far in advance as possible.

      If you need help with reservations, or planning your visit, don’t hesitate to contact us.  TIP: We have a 72-hour cancellation policy so you can make your reservations without worry.

    • Expand/Collapse What is your cancellation policy?

      General Cancellation Policy

      Bookings made on or after May 1st, 2020 and cancelled at least 24 hours before the activity start time may be cancelled with a full refund or future credit*

      • Within 24 hours and up to one hour before the activity start time you may reschedule your activity for free (subject to availability), or receive a future credit redeemable for activities in any of our locations.
      • Within one hour of the activity start time we likely will not be able to refund your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time free of charge*

      Any changes are subject to availability. Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Activities including tickets or special entrances, such as the Eiffel Tower or Colosseum, may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
        • Barcelona
          • Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket
        • Florence
          • All Skip-the-Line Duomo Tours
        • Milan
          • All Skip-the-Line Duomo Tours
        • Munich
          • All Oktoberfest Tours
        • Paris
          • All Eiffel Tower Tours
          • All Versailles Tours
          • Skip-the-Line All Acccess Catacombs Tour
        • Rome
          • Skip-the-Line Colosseum Tours
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
    • Expand/Collapse Is there a space to store luggage?
      There is a luggage room in our shop where you can leave items during your tour.
       
      Alternatively, our friends at Stasher have luggage storage locations across the city where you can leave your bag while you explore. Use the code FATTIRE for 10% off. Bookings must be made online.
    • Expand/Collapse Are the tours cancelled in case of rain?

      No, our tours run rain or shine. We have ponchos available for anyone that needs them in our office. Always a good tip: Bring extra clothes in case it rains, or gets chilly.  There is a luggage room in our shop where you can leave items during your tour, and there is also a luggage rack on all of our bikes should you want to take that extra layer with you.

    • Expand/Collapse How do I apply the Welcome Card discount when booking?

      To secure your place on the tour, we would recommend booking in advance via our website at the full price. We are unfortunately not able to offer the Welcome Card discount online, however, please bring your cards with you and our shop staff will be happy to refund the 25% per cardholder on the day of your tour.

    • Expand/Collapse Do we go inside the museums and monuments?

      We cannot enter the monuments because German law restricts museum guides to their authorized officials. Plus, some people would want to spend only ten minutes in the museum while others would prefer 3 hours.

      You will, however, have time to walk around some of the most important highlights at your discretion.For instance, on the Day City Tour we provide time to explore the East Side Gallery, on the Berlin Wall Tour you can peruse the Berlin Wall Memorial at your leisure, and on the Third Reich Tour you’re given time to investigate the July 20th, 1944 Memorial. On the Potsdam Tour we do go into the Cecilienhof Palace because this was such a significant building during various parts of Berlin’s history. Your entry and audio guide are included in the tour price! (EUR 8 savings).

      TIP: Should you want to keep your bike after your tour, and many people do, you get a discount on your rental!  Your guide, and our shop staff, will be happy to show you exactly how to go back to any sites you would like to explore further or of which you would like to visit the interior.

    • Expand/Collapse How do we find your office?

      Our shop is directly under the giant TV Tower in Alexanderplatz. If you’re coming from the Alexanderplatz train station (U-Bahn and S-Bahn), just exit on the side with the giant tower.  As you look at the entrance to the TV Tower,  we’re around the right-hand corner, near the Subway sandwiches shop and behind the Asian food restaurant.  Don't worry- it's easy!  You will see our large A-frame signs straight away!

    • Expand/Collapse How can I work for Fat Tire Tours in Berlin?

      Fat Tire Tours Berlin looks for extraordinary, fun, and intelligent people! Our hiring criteria, training process, and minimum time commitments are fairly rigorous. Just check out our Employment Page to see jobs that are currently open and how to apply.

  • Expand/Collapse Bike Tour FAQs
    • Expand/Collapse How many people take part in the bike tours?

      Our tours are very popular, and for good reason.  We highly recommend reservations for all of our tours, but are happy to accommodate walk-ups as space is often available.  To make sure our tours are fun, safe, and a great experience for everyone, we have extra guides on hand should we need to split larger groups.  We have plenty of bikes and plenty of tour guides, so just sit back and we’ll take care of the logistics.

    • Expand/Collapse Are bike tours appropriate for children?

      Absolutely! Families and kids are always welcome as we’re a great family activity. We have kid's seats, kid's bikes in various sizes, and kid's chariot trailers; this way we can fit kids of all ages. The content of our tour is neither vulgar nor overbearing. While helmets are not required in Germany for cyclists, we have plenty on hand should you like to wear one.  We also have plenty of kid-sized helmets, too. Please add a note requesting a child seat, tag-along or trailer when booking and we will be happy to reserve this for you, subject to availability.

      We have kid's tag-a-longs available, as well as a two-wheeled covered chariot for infants and small children, should you prefer.  Kid's seats are available, as are helmets for infants, children, and adults at no additional charge.

    • Expand/Collapse I’m out of shape and/or haven’t ridden a bike in years. Can I handle the tour?

      No problem! Our tours are designed to be easy for everyone, and cover between 6 and 12 miles (10 to 20 kilometers) - anyone can do these tours! Our Potsdam Tour is also largely one park ride to the next- so very easy-going. Actually, you’ll find yourself more energized at the end of the tour than at the start. Berlin and Potsdam are the perfect cities to see by bike: nice size, flat, and bike-friendly.

    • Expand/Collapse How long do the bike tours last? What if I can’t take part in the whole tour because of a previous engagement?

      Our bike tours vary in length between 3 and 6.5 hours and cover roughly 6 to 12 miles (10 to 20 kilometers), depending on which tour you choose. Should you need to leave the tour early (for a flight, previous engagement, etc), it’s no problem; just let your guide know at the start of the tour so that we can make special arrangements.

      Our Potsdam Tour is about 6.5 hours long, including transportation time, and covers about 10 miles (16 kilometers). Leaving early from this tour is a bit more difficult because we are outside Berlin. Should you need to leave our Potsdam Tour early, please contact us beforehand so we can make appropriate arrangements.

  • Expand/Collapse Segway Tour FAQs
    • Expand/Collapse What is a Segway?

      The SegwayTM Human Transporter is the first of its kind-a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body’s movements, “sensing” when it should speed up and slow down.

      You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. The Segway handles the balancing for you, so that you’re always upright as you glide through any environment.

      You may also visit Segway LLC’s site for more detailed info.

    • Expand/Collapse How many people take part in the Segway tours?

      Our tours are very popular, and for good reason, our groups are limited to 8 participants per guide. We highly recommend reservations for all of our tours, but are happy to accommodate walk-ups as space is often available. To make sure our tours are fun, safe, and a great experience for everyone, we have extra guides on hand should we need to split larger groups.

    • Expand/Collapse Are Segway Tours appropriate for children?

      Basically, no. All participants must be over the age of 14 and any participants under the age of 18 must be accompanied by a responsible adult. Each participant must weigh between 100 lbs (45 kgs) and 255 lbs (117kgs).

    • Expand/Collapse Are there restrictions on who can ride Segways?

      Yes, riding Segways in Germany come with a few restrictions:

      • All participants must be over the age of 14 and any participants under the age of 18 must be accompanied by a responsible adult.
      • Each participant must weigh between 100 lbs (45 kgs) and 255 lbs (117kgs).
      • Women who are pregnant are not permitted to ride Segways.
      • We have a strict policy against alcohol consumption and Segway operation. Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.
    • Expand/Collapse How far in advance do I need to reserve?

      Occasionally we do have space available should you call the morning of your desired tour. This, however, is rare and we suggest you reserve as far ahead of time as possible. We tend to fill all of our tours.

    • Expand/Collapse How long do the Segway tours last? What if I can’t take part in the whole tour because of a previous engagement?

      Our Berlin City Segway Tour lasts about 3 hours, including a short training session at the start of the tour. As you will need to stay with your guide while on Segways, it is not possible to leave the tour early.

    • Expand/Collapse Is there a damage deposit for the Segway tour?

      While no deposit is taken before tour, you will need to fill out a fast disclaimer and damage waiver form before joining the tour.

    • Expand/Collapse Can I rent a Segway without a guide?

      Unfortunately, we cannot rent our Segways out to individuals without a guide. Since our tours are virtually always full, we need all machines for our tour customers.

  • Expand/Collapse Food Tour FAQs
    • Expand/Collapse How many people take part in the tours?

      Although our tours are very popular, and for good reason, they are limited to about 16 people.  We highly recommend reservations for all of our tours, but are happy to accommodate walk-ups as space is often available.  To make sure our tours are fun, safe, and a great experience for everyone, we have extra guides on hand should we need to split larger groups.  We have plenty of bikes and plenty of tour guides, so just sit back and we’ll take care of the logistics.

    • Expand/Collapse Is this too much riding after a full day of sightseeing or having done another tour?

      Absolutely not.  Even if you have spent all day on a bike or dashing around town, you will feel refreshed biking around Berlin in the evening.  Like all of our tours, the pace is easy and punctuated by stops to hear great anecdotes and info from the guide.

    • Expand/Collapse Will I get enough food?

      Definitely.  At each of the three food stops, you will get a sampling of food.  These portions, over the three food stops, will be a bit more than a full meal by the end of the night.  You won't be hungry.

    • Expand/Collapse How do we get food- is it on the go?

      No.  We don't want you to stand on the street with food in to-go containers.  Because we take you to the places we like to support, we will be welcomed inside and served.

    • Expand/Collapse How can I best fit this tour into my day?

      This tour fits fine perfectly after a day on tour, a day shopping or museum hopping, or before a night out.  It's not strenuous, and it's a great way to spend the evening.

    • Expand/Collapse What other costs will there be?

      The bike, guide, taxes, and food are all included in the price.  At each food stop, water will be provided at no additional cost to you.  If you prefer to drink something additional, you will be asked to pay for that.

  • Expand/Collapse City/Cruiser Bike and Trekking Bike Rental FAQs
    • Expand/Collapse Are the bikes easy to use, even if I haven’t cycled in a while?

      Oh yes.  We have easy-to-use and comfortable city-style and cruiser-style bikes.  You will feel safe and secure not to mention comfortable when riding around.

    • Expand/Collapse What if I want to keep the bike longer, or can’t make it back on time?

      Don’t sweat.  Our customers frequently keep their bikes longer than expected because they are so much fun to ride in Berlin.  If you keep your bike longer than you rented, just come back when you are done and you can pay the remainder of any extra rental time when you get back- no need to do anything more.  Please note our shop times so that you know we are open when you do come back.

    • Expand/Collapse Should I reserve a bike in advance?

      We recommend it.  While we usually have bikes available for walk-up customers, we sometimes do sell out.  Each of our bikes can be reserved in advance online, and we highly recommend that you reserve your bike or bikes in advance.  If you don’t have a reservation, don’t worry- just come by one of our shops where we are usually able to rent remaining bikes on a first come, first served basis.

    • Expand/Collapse Will my pants/trousers get dirty when they touch the chain?

      No, our bikes have chain guards so your pants won’t come in contact with the chain at all.

    • Expand/Collapse Do you have baskets on the bikes?

      All of our bikes have a luggage rack on the back, and we have straps in our shop for you to use. Luggage racks are perfect for carrying extra coats or small items.  We have a luggage room free of charge if you would like to leave larger bags with us while you cycle.

    • Expand/Collapse Is biking in Berlin safe?

      Yes, and it really is the best way to see the city.  Bike lanes are all over the place, and if not, just ride in the street like a local - you will make lots of cycling friends!

    • Expand/Collapse How do I lock up the bike?

      Included with your rental is a cable lock that you can use to lock your bike securely, even if you are keeping it overnight.  Our adult bikes also come with frame locks as well, so you will be very safe and secure.  We will show you how everything works when you pick up your bike.

    • Expand/Collapse What happens if I get a flat?

      Flats, while rare, do happen.  With any bike sometimes things break, so we will get you back up and running as quickly as possible.  If you aren’t near our shop, just bring your bike back on the train, just remember to validate a bike ticket for the fare.  We will reimburse this to you when you get back.