• WE ARE HERE TO HELP YOU

    FREQUENTLY ASKED QUESTIONS.

Get to know more about our tours

Here you will find the answers to the questions we are asked most.  If you don't find the answers you are looking for, need more information, or would like to speak directly with us about how to make the most of your visit, please don't hesitate to contact us.

WE ARE HERE TO HELP YOU

FREQUENTLY ASKED QUESTIONS

 

Get to know more about our tours

Here you will find the answers to the questions we are asked most.  If you don't find the answers you are looking for, need more information, or would like to speak directly with us about how to make the most of your visit, please don't hesitate to contact us.

WE ARE HERE TO HELP YOU

FREQUENTLY ASKED QUESTIONS

 

Get to know more about our tours

Here you will find the answers to the questions we are asked most.  If you don't find the answers you are looking for, need more information, or would like to speak directly with us about how to make the most of your visit, please don't hesitate to contact us.

  • Expand/Collapse General FAQs
    • Expand/Collapse Are reservations required for the tours?

      We highly recommend reservations.  While we are happy to accommodate walk-up customers as space is sometimes available, our tours have limited space and do sell out early.  Booking online or calling our office in advance will avoid any disappointment once in Munich.

    • Expand/Collapse What is your cancellation policy?

      We offer 100% refunds on all tours if the reservation is canceled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.

    • Expand/Collapse Where do I go for my tour?

      Our shop is just off Karlsplatz 4 (Stachus), the bustling square between the Main Train Station (Hauptbahnhof) and Marienplatz. At the Karlsplatz fountain with your back to Karlstor and the pedestrian shopping street, turn right along Sonnenstrasse. After 50 meters, you will see our shop in the courtyard of Karlsplatz 4, on the right-hand side. The closest metro station is Karlsplatz (Stachus). 

    • Expand/Collapse What are the seasonal open dates of Fat Tire Tours Munich?

      Our regularly-scheduled daily tours run from March 15th through October 31st, however we run private tours and tours for special events year round.  Just contact us if you wish to tour outside of our normal season.

    • Expand/Collapse Are tours cancelled in case of rain?

      No, our tours run rain or shine. We have ponchos available for anyone that needs them in our office.

    • Expand/Collapse Is there a senior discount?

      Yes!  We offer a discount, usually €2, on most of our tours for folks starting at age 55.  Please note that some tours do not have any discounted prices.  All tours where discounted senior prices are available will have the option "studen/senior" when booking.

    • Expand/Collapse Do we go inside museums and monuments?

      We do not go in to any of the museums as most require an official employee of theirs to conduct a guided tour and while some people may want to spend 10 minutes in a museum, others may want to spend 4 hours. We’re here to Segway and enjoy the city so that’s what we’re going to do!

  • Expand/Collapse Segway Tour FAQs
    • Expand/Collapse What is a Segway?

      The SegwayTM Human Transporter is the first of its kind-a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body’s movements, “sensing” when it should speed up and slow down.

      You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. The Segway handles the balancing for you, so that you’re always upright as you glide through any environment.

    • Expand/Collapse How far in advance do I need to reserve?

      Occasionally we do have space available should you call the morning of your desired tour. This, however, is rare and we suggest you reserve as far ahead of time as possible. We tend to fill all of our tours.

    • Expand/Collapse How many people take part in the Segway tours?

      Our tours are very popular, and for good reason.  We highly recommend reservations for all of our tours, but are happy to accommodate walk-ups as space is often available.  To make sure our tours are fun, safe, and a great experience for everyone, we have extra guides on hand should we need to split larger groups.

    • Expand/Collapse Are there restrictions on who can ride Segways?

      Yes.  Riding Segways in Germany come with a few restrictions:

      • Each participant must have a valid driver's license and have that license with them on tour (provisional and “leaner’s permits” unfortunately don’t work).
      • Each participant must weigh between 100 lbs (45 kgs) and 255 lbs (117kgs).
      • Women who are pregnant should not ride Segways.
      • We have a strict policy against alcohol consumption and Segway operation. Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.
    • Expand/Collapse How long do the Segway tours last? What if I can’t take part in the whole tour because of a previous engagement?

      Our Grand Segway Tour lasts about 4 hours and our Afternoon Mini Tour about 2.5 hours, including a short training session at the start of the tour.  As you will need to stay with your guide while on Segways, it is not possible to leave the tour early.

    • Expand/Collapse Is there a damage deposit for the Segway tour?

      While no deposit is taken before tour, you will need to fill out a fast disclaimer and damage waiver form before joining tour.

    • Expand/Collapse Are Fat Tire Segway Tours appropriate for children?

      Basically, no.  Riding Segways in Germany come with a few restrictions:

      • Each participant must have a valid driver's license and have that license with them on tour (provisional and “leaner’s permits” unfortunately don’t work).
      • Each participant must weigh between 100 lbs (45 kgs) and 255 lbs (117kgs).
      • Women who are pregnant should not ride Segways.
      • We have a strict policy against alcohol consumption and Segway operation. Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.
    • Expand/Collapse Can I rent a Segway without a guide?

      Unfortunately, we cannot rent our Segways out to individuals without a guide. Since our tours are virtually always full, we need all machines for our tour customers.

  • Expand/Collapse E-Bike Tour FAQs
    • Expand/Collapse Are Fat Tire E-Bike Tours appropriate for children?

      Our E-Bike tour is great for people of all ages, but there are some things to keep in mind.  Our E-Bikes are only available in adult sizes so only kids large enough to ride an adult-sized bike can participate.  E-Bikes can not be used with kids’ seats, trailers, or tag-a-longs.

    • Expand/Collapse I’m out of shape and/or haven’t ridden a bike in years. Are E-Bikes for me?

      E-Bikes make riding bikes so much fun.  As soon as you start to pedal, the electric motor provides a substantial extra push that makes accelerating a breeze.  While this takes a substantial amount of effort away from riding, please note that E-Bikes are NOT a solution for folks not confident on a regular bike.  E-Bikes are an enhancement of a standard bike that will make them go further and faster.  If you aren’t comfortable on a standard bike, E-Bikes are probably not the right choice for you.

  • Expand/Collapse E-Bike Rental FAQs
    • Expand/Collapse Is biking in Munich safe?

      Yes, and it really is the best way to see the city.  Bike lanes are all over the place, and if not, just ride in the street like a local- you will make lots of cycling friends!

    • Expand/Collapse Are E-Bikes appropriate for children?

      Our E-Bikes are great for people of all ages, but there are some things to keep in mind.  Our E-Bikes are only available in adult sizes so only kids large enough to ride an adult-sized bike can use our E-Bikes.  E-Bikes can not be used with kids’ seats, trailers, or tag-a-longs.

       

    • Expand/Collapse Should I reserve a bike in advance?

      We recommend it.  While we usually have bikes available for walk-up customers, we often times do sell out.  Each of our bikes can be reserved in advance online, and we highly recommend that you reserve your bike or bikes in advance.  If you don’t have a reservation, don’t worry- just come by one of our shops where we are usually able to rent remaining bikes on a first-come-first-serve basis.

    • Expand/Collapse How do I lock up the bike?

      Included with your rental is a cable lock that you can use to lock your bike securely.  We will show you how everything works when you pick up your bike.

    • Expand/Collapse Will my pants get dirty when they touch the chain?

      No, our bikes have chain guards so your pants won’t come in contact with the chain at all.

    • Expand/Collapse Do you have baskets on the bikes?

      All of our bikes have a luggage rack on the back, and we have straps in our shop for you to use.  If you are carrying something like extra coats or small items, this will be perfect for you.  We have a luggage room free of charge if you would like to leave larger bags with us while you cycle.

    • Expand/Collapse What happens if I get a flat?

      Flats, while rare, do happen.  With any bike sometimes things break, so we will get you back up and running as quickly as possible.  If you aren’t near our shop, just bring your bike back on the train, just remember to validate a bike ticket for the fare.  We will reimburse this to you when you get back.