We highly recommend reservations. While we are happy to accommodate walk-up customers as space is sometimes available, our tours have limited space and do sell out early. Booking online or calling our office in advance will avoid any disappointment once in Munich.
We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled depature may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.
We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.
Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.
Please note the following exceptions to our standard cancellation and rebooking policies in Munich:
Our shop is just off Karlsplatz 4 (Stachus), the bustling square between the Main Train Station (Hauptbahnhof) and Marienplatz. At the Karlsplatz fountain with your back to Karlstor and the pedestrian shopping street, turn right along Sonnenstrasse. After 50 meters, you will see our shop in the courtyard of Karlsplatz 4, on the right-hand side. The closest metro station is Karlsplatz (Stachus).
No, our tours run rain or shine. We have ponchos available for anyone that needs them in our office.
We ask that all guests arrive no later than 15 minutes before the scheduled start time.
No, it is not possible to leave the tour early. If our public tours don't fit your schedule, we may be able to arrange a private tour that works for you.
While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount. Munich is a very bike-friendly city and cars are used to sharing the road with cyclists and pedestrians.
We believe there is a tour for everyone, therefore each of our bike tours fall into one of the following categories, which you can find identified on the individual tour page:
Leisurely Cycling - Perfect for novice bike riders or those that haven't been on a bike in years. You should have average balance, be able to start and stop comfortably, and be familiar with hand brakes. We will be riding on bike lanes, through parks, on cobbled streets, and occasionally with traffic. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you're not sure how you'll fare, we invite you to come to our office about 30 minutes prior to your tour start time to try the bikes.
Intermediate Cycling - You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Riders should be prepared for small hills, riding single-file behind other riders, and riding in a group. Safety is our number one priority but confidence in yourself is the first step to overall group safety.
Athletic Cycling - Tours that fall under this category are by no means strenuous, but they cover a greater distance than our other tours and/or spend more time cycling in the roads than our other tours. You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. We vary between single-file & group riding. Safety is our number one priority but confidence in yourself is the first step to overall group safety. We have children join us on tours at this level all the time so it completely depends on your confidence with a bicycle!
Our bike, Segway, and walking tours do not enter the monuments due to time constraints, unless entering a monument/museum is specified on the tour page itself. Our tours are designed to enjoy the city from a broad perspective, so that's what we're going to do!
Our tours are great options for families and kids are very welcome. We have several types of kids’ bikes, seats, and helmets to make sure everyone of all sizes is comfortable on tour. Children under 16 years old must be accompanied by an adult on the tour.
In Germany cyclists are not compelled by law to wear a helment, however we require them for children. We have helmets of all sizes available in our office.
The Segway Human Transporter is the first of its kind-a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body’s movements, “sensing” when it should speed up and slow down.
You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. The Segway handles the balancing for you, so that you’re always upright as you glide through any environment.
Occasionally we do have space available should you call the morning of your desired tour. This, however, is rare and we suggest you reserve as far ahead of time as possible. We tend to fill all of our tours.
Yes. Riding Segways in Germany come with a few restrictions:
While no deposit is taken before tour, you will need to fill out a disclaimer and damage waiver form before joining tour.
Children older than 14 are very welcome, but must be accompanied by a responsible adult during their tour. Children younger than 14 are unfortunately legally forbidden from riding Segways in Germany.
Unfortunately, we cannot rent our Segways out to individuals without a guide.