• FAQ

Frequently Asked Questions about Munich Tours

  • Expand/Collapse General Tour FAQ
    • Expand/Collapse Are reservations required for the tours?

      We highly recommend reservations.  While we are happy to accommodate walk-up customers as space is sometimes available, our tours have limited space and do sell out early.  Booking online or calling our office in advance will avoid any disappointment once in Munich.

    • Expand/Collapse What is your cancellation policy?

      General Cancellation Policy

      Bookings made on or after May 1st, 2020 and cancelled at least 24 hours before the activity start time may be cancelled with a full refund or future credit*

      • Within 24 hours and up to one hour before the activity start time you may reschedule your activity for free (subject to availability), or receive a future credit redeemable for activities in any of our locations.
      • Within one hour of the activity start time we likely will not be able to refund your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time free of charge*

      Any changes are subject to availability. Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Activities including tickets or special entrances, such as the Eiffel Tower or Colosseum, may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
        • Barcelona
          • Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket
        • Florence
          • All Skip-the-Line Duomo Tours
        • Milan
          • All Skip-the-Line Duomo Tours
        • Munich
          • All Oktoberfest Tours
        • Paris
          • All Eiffel Tower Tours
          • All Versailles Tours
          • Skip-the-Line All Access Catacombs Tour
        • Rome
          • Skip-the-Line Colosseum Tours
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
    • Expand/Collapse Where do I go for my tour?

      Our shop is just off Karlsplatz 4 (Stachus), the bustling square between the Main Train Station (Hauptbahnhof) and Marienplatz. At the Karlsplatz fountain with your back to Karlstor and the pedestrian shopping street, turn right along Sonnenstrasse. After 50 meters, you will see our shop in the courtyard of Karlsplatz 4, on the right-hand side. The closest metro station is Karlsplatz (Stachus). 

    • Expand/Collapse Is there a space to store luggage?

      Our friends at Stasher have luggage storage locations across the city where you can leave your bag while you explore. Use the code FATTIRE for 10% off. Bookings must be made online

    • Expand/Collapse Are tours cancelled in case of rain?

      No, our tours run rain or shine. We have ponchos available for anyone that needs them in our office.

    • Expand/Collapse How early do I need to arrive at the meeting point?

      We ask that all guests arrive no later than 15 minutes before the scheduled start time.

    • Expand/Collapse Can I leave the tour early?

      No, it is not possible to leave the tour early. If our public tours don't fit your schedule, we may be able to arrange a private tour that works for you.

  • Expand/Collapse Bike Tour FAQ
    • Expand/Collapse I haven't been on a bike in years, is biking in Munich difficult?

      While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount. Munich is a very bike-friendly city and cars are used to sharing the road with cyclists and pedestrians.

      We believe there is a tour for everyone, therefore each of our bike tours fall into one of the following categories, which you can find identified on the individual tour page:

      Leisurely Cycling - Perfect for novice bike riders or those that haven't been on a bike in years. You should have average balance, be able to start and stop comfortably, and be familiar with hand brakes. We will be riding on bike lanes, through parks, on cobbled streets, and occasionally with traffic. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you're not sure how you'll fare, we invite you to come to our office about 30 minutes prior to your tour start time to try the bikes. 

      Intermediate Cycling - You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Riders should be prepared for small hills, riding single-file behind other riders, and riding in a group. Safety is our number one priority but confidence in yourself is the first step to overall group safety. 

      Athletic Cycling - Tours that fall under this category are by no means strenuous, but they cover a greater distance than our other tours and/or spend more time cycling in the roads than our other tours. You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. We vary between single-file & group riding. Safety is our number one priority but confidence in yourself is the first step to overall group safety. We have children join us on tours at this level all the time so it completely depends on your confidence with a bicycle!

    • Expand/Collapse Do we go inside museums and monuments?

      Our bike, Segway, and walking tours do not enter the monuments due to time constraints, unless entering a monument/museum is specified on the tour page itself. Our tours are designed to enjoy the city from a broad perspective, so that's what we're going to do! 

    • Expand/Collapse Are the bike tours appropriate for kids?

      Our tours are great options for families and kids are very welcome. We have several types of kids’ bikes, seats, and helmets to make sure everyone of all sizes is comfortable on tour. Children under 16 years old must be accompanied by an adult on the tour. 

      • Our city tours are very casual, with only slight elevation gains, on varying surfaces from smooth gravel to pavement. It is necessary however that any person planning on taking our bike tours to have at least some experience riding, and should be comfortable riding in a group.
    • Expand/Collapse Is a helmet included?

      In Germany cyclists are not compelled by law to wear a helment, however we require them for children. We have helmets of all sizes available in our office.

  • Expand/Collapse Segway Tour FAQ
    • Expand/Collapse What is a Segway?

      The Segway Human Transporter is the first of its kind-a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body’s movements, “sensing” when it should speed up and slow down.

      You stand on a small platform between left and right wheels as you hold onto handlebars at a comfortable waist height. The Segway handles the balancing for you, so that you’re always upright as you glide through any environment.

    • Expand/Collapse How far in advance do I need to reserve?

      Occasionally we do have space available should you call the morning of your desired tour. This, however, is rare and we suggest you reserve as far ahead of time as possible. We tend to fill all of our tours.

    • Expand/Collapse Are there restrictions on who can ride Segways?

      Yes. Riding Segways in Germany come with a few restrictions:

      • All participants must be over the age of 14 and any participants under the age of 18 must be accompanied by a responsible adult.
      • Each participant must weigh between 100 lbs (45 kgs) and 255 lbs (117kgs).
      • Women who are pregnant are not permitted to ride Segways.
      • We have a strict policy against alcohol consumption and Segway operation. Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.
    • Expand/Collapse Is there a damage deposit for the Segway tour?

      While no deposit is taken before tour, you will need to fill out a disclaimer and damage waiver form before joining tour.

    • Expand/Collapse Are Fat Tire Segway Tours appropriate for children?

      Children older than 14 are very welcome, but must be accompanied by a responsible adult during their tour. Children younger than 14 are unfortunately legally forbidden from riding Segways in Germany.

      • Each participant must weigh between 100 lbs (45 kgs) and 255 lbs (117kgs).
    • Expand/Collapse Can I rent a Segway without a guide?

      Unfortunately, we cannot rent our Segways out to individuals without a guide.