See a Softer Side of San Francisco on our Segway Experience Tour

FAQ

• Expand/Collapse Are reservations required?

  Reservations are required for every tour we offer. All walk-up customers will be accommodated in the best possible manner based on guide and Segway availability. Our tours fill to capacity on a regular basis. For this reason we highly suggest making a reservation online or contacting us directly to make a reservation. We don't want to fill our tour and miss showing you around!

• Expand/Collapse Where is the meeting point?

  This Segway tours begins in Golden Gate Park, at 82 Hagiwara Tea Garden Drive, San Francisco, CA 94118.  Look for the blue & yellow tent in the paved area directly behind the large band stage in the Music Concource. We are right next to the Japanese Tea Garden. 

• Expand/Collapse What is the difference between this tour and the San Francisco Segway Tour?

  Our San Francisco Segway Experience Tour allows you to enjoy the Segways off the beaten path of the downtown area, while our classic Segway Tour stays within the Fisherman's Wharf area of the city.  Both offer stunning views, but our Segway Experience Tour will take you to hidden gems throughout the Golden Gate Park.  There is no overlap in these tours and both are a great way to discover San Francisco!

• Expand/Collapse Is there an age or weight limit?

  For your riding safety, guests must be at least 12 years of age and weigh at least 100 pounds and not in excess of 250 pounds. Here in San Francisco we have to stick very strictly to our minimum weight of 100 pounds, as anyone under that weight runs the risk of having the Segway respond improperly on the (small) hills encountered on tour.

• Expand/Collapse If I am pregnant can I join the tour?

  Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our Segway Tours.

• Expand/Collapse How big will my group be?

  Our tours operate in groups of 8.

• Expand/Collapse Can minors come on tour alone?

  For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.

• Expand/Collapse What if my party is more than 8 people?

  If the party is larger than 8 the group will be split up for safety reasons. If you would like to keep a larger group together, please get in touch with us.

• Expand/Collapse What time do I need to get there for my tour?

  Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tour departure time in order to complete the necessary paperwork. Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests and not quite ready to welcome you properly. Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork.

• Expand/Collapse Will I need to put down a deposit?

  We do not take a deposit, though we do ask one member of your party to provide us with a credit card to save on file while you are on tour. Your card will not be charged unless there is damage caused to the Segway and card information will be deleted immediately upon completion of a damage-free tour.

• Expand/Collapse Is this tour offered in any other languages? Or only English?

  Our tours are only offered in English at this time.

• Expand/Collapse Do we go inside the museums and monuments?

  We do not enter the museums and monuments since the Segway are so much fun! However, we will give you a great orientation of the city so you'll know exactly where you will want to go after the tour.

• Expand/Collapse Am I allowed to take pictures during the tour?

  Absolutely! However, we do recommend that you ask your guide to take your pictures so you can focus on riding and balancing on your Segway.

• Expand/Collapse What is your cancellation policy?

  We're happy to offer free changes and 100% refund up to 24 hours before tour* Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply.

  *See restrictions here

• Expand/Collapse Are tours cancelled in case of rain?

  No. Our tours operate rain or shine. We have ponchos available for purchase in our office for $1 and are happy to refund the price if it is unopened and unused.

• Expand/Collapse I've never ridden a Segway before; will I be able to pick it up quickly?

  Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city!

• Expand/Collapse Are the Segways safe for people with disabilities?

  We have had several people with disabilities join our tours. The necessary range of motion required to operate a Segway is similar to that of being able to transfer weight from one foot to another while walking. Also, riding a Segway does require the need to be able to stand for long periods of time. Each of our tours begins with a short safety video followed by time to practice in our training area across the street and instruction from your tour guide. We will practice on the Segways until everyone feels comfortable.

• Expand/Collapse Can I rent a Segway without a guide?

  Unfortunately we do not rent our Segways out to individuals without a guide.

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