CANCELLATION POLICY 

Updated May 1st 2020

COVID-19 RESPONSE

We know that travel plans can change, so our cancellation, refund, and rebooking policies are here to make sure your travel plans can adjust with you. To help you book with confidence as activities resume after the COVID-19 pause, we have enhanced our cancellation and rebooking policies for all bookings made on and after May 1st, 2020. If you booked your tour before May 1st, 2020, please click here for more information.

CANCELLATIONS AND REFUNDS

Bookings made on or after May 1st, 2020 and cancelled at least 24 hours before the activity start time may be cancelled with a full refund or future credit*

  • Within 24 hours and up to one hour before the activity start time you may reschedule your activity for free (subject to availability), or receive a future credit redeemable for activities in any of our locations.
  • Within one hour of the activity start time we likely will not be able to refund your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

CHANGES AND RESCHEDULING

We are happy to modify or change your reservation up to one hour before your activity start time free of charge*

Any changes are subject to availability. Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

*SPECIAL RESTRICTIONS AND EXCEPTIONS

Please note the following exceptions to our standard cancellation and rebooking policies:

  • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
  • Activities including tickets or special entrances, such as the Eiffel Tower or Colosseum, may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
    • Barcelona
      • Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket
    • Florence
      • All Skip-the-Line Duomo Tours
    • Milan
      • All Skip-the-Line Duomo Tours
    • Munich
      • All Oktoberfest Tours
    • Paris
      • All Eiffel Tower Tours
      • All Versailles Tours
      • Skip-the-Line All Acccess Catacombs Tour
    • Rome
      • Skip-the-Line Colosseum Tours
  • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.

If you aren't sure if your tour falls under a special restriction, simply get in touch with our team in advance and we'll be happy to confirm your options.

Send us a note

Our team will get back to you within 72 hours
For urgent matters, please give us a call

[email protected]

Give us a call 

North America Toll-Free
+1.866.614.6218 

Europe Telephone
+33.1.82.88.80.96

FAQ

Have a general question?
Check out our Frequently Asked Questions about our tours.