Florence Small Group Cathedral, Museum and Rooftop Dome Tour

FAQ

• Expand/Collapse Where is the meeting point?

  The tour meets at Via dei Cimatori 9R, 50122 Florence.  Please be advised that there is not great mobile phone reception in and around our office, so screenshots of the walking directions can be helpful. 

• Expand/Collapse Is there a dress code inside the Duomo?

  Yes, as an active place of worship, guests are required to have their shoulders and knees covered. It is sufficient to bring along a light scarf or cardigan and put them on prior to entering the holy areas. All guests are also required to remove hats and sunglasses when inside the Duomo.

  We cannot be held responsible for denied entry due to improper dress. 

• Expand/Collapse Can I bring my bag/backpack inside?

  Bulky bags and backpacks are not allowed inside portions of this tour including the Dome. You are welcome to leave larger bags at our office where a member of our staff will keep a watchful eye over them, but please note that this tour will end at the Cathedral, which is a five minute's walk from our office.

• Expand/Collapse What time do I need to get there for my tour?

  We ask that all guests arrive 10-15 minutes early for the scheduled tour.

  
  Due to the timed nature of our special access entry, we do not have the luxury of waiting for guests, or catching them up after the fact.

• Expand/Collapse What is your cancellation policy?

  Activities including tickets or special entrances, such as the Duomo may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit.

• Expand/Collapse What is your weather policy? What if it rains?

  Our tours run rain or shine, and we have rain ponchos available in our office free of cost. We encourage all guests to consult the weather forecast and plan your dress accordingly.

  In the summer months, please prepare for the heat by bringing/wearing adequate sun protection, and staying hydrated. Even if you are accustomed to high temperatures, air-conditioning is not always available in Italy.

• Expand/Collapse Are reservations required?

  Yes, reservations are required for all tours. 

• Expand/Collapse Is this tour offered in any other languages, or only English?

  All scheduled tours are in English, but private tours can sometimes be scheduled in other languages, given we have a tour guide who speaks the language of your choice.

• Expand/Collapse Is this tour appropriate for children?

  All guests must be at least 7 years of age or older to participate.

• Expand/Collapse What is the number to call if I am lost and trying to find the meeting point?

  If you are having difficulty finding the meeting location for your tour, please call us at +39 334 548 0264 and our staff will be happy to help you find your way.

• Expand/Collapse My group size is larger than the dropdown menu allows, how can I book?

  Please contact our Private Tours team to see what options we have.

• Expand/Collapse Can minors come on tour alone?

  For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour. Please note all guests must be at least 7 years of age or older to participate.

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