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San Francisco FAQ’s

San Francisco, Segway Experience, Highlights, San-Francisco-Segway-Experience-Fishermans-Wharf.

Frequently Asked Questions

General FAQ's

What is your cancellation policy?

CANCELLATIONS AND REFUNDS
We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

CHANGES AND RESCHEDULING
We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

*SPECIAL RESTRICTIONS AND EXCEPTIONS
Please note the following exceptions to our standard cancellation and rebooking policies:

“Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please consult the specific cancellation policy of any Fat Tire Approved activity for specific refund, rebooking, and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
Activities including tickets or special entrances, such as Versailles or Colosseum, may only be rescheduled for free up to 72 hours in advance*. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:

Barcelona
Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket

Florence
All Skip-the-Line Duomo Tours

Milan
All Skip-the-Line Duomo Tours

Munich
All Oktoberfest Tours

Paris
All Eiffel Tower Tours* (Please see the Eiffel Tower Tour pages for the specific cancellation policy for these tours)
All Versailles Tours
Skip-the-Line All Access Catacombs Tour

Rome
Skip-the-Line Colosseum Tours
Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.

If you aren’t sure if your tour falls under a special restriction, simply get in touch with our team in advance and we’ll be happy to confirm your options.

Are reservations required?

Yes, reservations are required for all tours.

Is there a place to store luggage or bags while I'm on tour?

Absolutely, you are welcome to bring your luggage along to the meeting point where you may store your bags in our shop while out on tour.

Where is the meeting point?

Is parking available near the office?

Yes, there is a parking garage in the Anchorage Square Shopping Center (the building in which we’re located). Please note the entrance to the garage (500 Beach St) is slightly different than our office address (333 Jefferson St, Suite 123), but we are in the same building. Street parking is also available in the area, but is subject to meter fees, time limits, and restricted hours.

Can I purchase a gift certificate for San Francisco?

Absolutely! Simply click here and then enter your preferred amount.

Can minors come on tour alone?

For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.

How long before my tour should I arrive?

The tour meeting time is 15 minutes prior to the start time. No refunds or re-bookings can be provided for late arrivals or no-shows after tour commencement or departure.

Is this tour offered in any other languages, or only English?

All scheduled tours are in English, but private tours can sometimes be scheduled in other languages, given we have a tour guide who speaks the language of your choice.

What is your weather policy?

All tours run rain or shine.

Bike Tour FAQ's

Where is the meeting point?

What kind of bikes do you have?

We use Cannondale bikes that are great for most guests 16+.  We also have children’s options available.

What kind of e-bikes do you have?

We use Cannondale pedal-assist e-bikes.

Segway Tour FAQ's

Does tour ride the Segways down Lombard Street?

While all tours will see the famous Lombard Street, not every tour group will ride their Segways down it due to its steep incline and tight switchbacks.

It is solely up to the discretion of the tour guide and if they determine the skill level of each rider is able to navigate down Lombard Street comfortably. Therefore, while some guests may experience the thrill, it is not guaranteed on any given tour. Thank you for understanding!

Where is the meeting point?

This tour begins at 757 Beach Street at Hyde Street, San Francisco, CA 94109. We are located in the rear parking lot behind the art gallery.  The Hyde Street Cable Car turn around is across the street, and the Wells Fargo Bank ATM is at the entrance to our driveway.

Is there an age or weight limit?

For your riding safety, guests must be at least 12 years of age and weigh at least 100 pounds and not in excess of 250 pounds. Here in San Francisco we have to stick very strictly to our minimum weight of 100 pounds, as anyone under that weight runs the risk of having the Segway respond improperly on the (small) hills encountered on tour.

What's the difference between the San Francisco Segway Tour and the Segway Experience Tour?

Our classic San Francisco Segway Tour highlights the most well-known sites of San Francisco over 2.5 hours.  Our Segway Experience Tour is simply a condensed version of the standard tour; we’ve packed the best sites into a 1.5 hour tour.  Both are a great way to discover San Francisco!

Private Tour FAQ's

How far in advance should I submit a Private Tour request?

We will make every effort to accommodate last minute requests, however we recommend you book private tours no less than two weeks in advance.

How much is a private tour?

All of our private tour requests are individually analyzed by our private tours department, and quotes are given based on a number of factors including tour guide availability, booking time, season, ticket availability, bike/Segway availability (if applicable), and group size.

Private group tours will usually cost more than our public tours given the planning time, any special requirements or requests our guests may have, and the privatization of one or a few of our tour guides.

My travel plans won’t allow for me to join your public tour; could I have a private version to fit my schedule?

Absolutely! Our private tours department is happy to work around your existing schedule to help you create a unique experience that fits with your travel plans. Our tours can be shortened or extended depending on your availability.

Click here to get in touch with our Private Tours team

We are traveling for a special occasion! Is there anything that you can do to help us celebrate?

Of course! Whether you’re here for a birthday, anniversary, or another important event, we would love to help you make this a unique memory!

Click here to get in touch with our Private Tours team

Do you organize private tours for groups?

Yes! Some of our private tours can be reserved directly online, but if you’re looking for something unique or have questions about a private group, simply send us an email at [email protected] to learn more about our options and prices.

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A family by the eiffel tower.