• FAQ

Frequently Asked Questions

  • Expand/Collapse General Tour FAQ
    • Expand/Collapse Where is the meeting point?

      The meeting point for your tour will be verified in your confirmation email. Please be sure to familiarize yourself with the meeting point location or get in touch with our customer service team in advance to ensure a timely arrival for your tour. 

      All of our bike and Segway tours begin at 955 L’Enfant Plaza Washington, DC 20024-2119.  By car or by foot, use the address 470 L’Enfant Plaza in your GPS or phone app.  We are on the upper level of L’Enfant Plaza, across the street from US Postal Service Headquarters at 475 L’Enfant Plaza, directly behind the new Spy Museum and adjacent to the L’Enfant Hilton Hotel.

      Our U.S. Capitol Building & Capitol Hill Walking Tour meets outside Union Station, by Columbus Statue and Freedom Bell.

      Our White House, Pennyslavnia Avenue, and National Archives Walking Tour meets at the McPherson Square Metro Station (Orange and Blue Line) at Vermont Avenue and I (Eye) Street NW.


    • Expand/Collapse How can I work for Fat Tire Tours - Washington D.C?

      Please visit our Employment page.

    • Expand/Collapse Where can I purchase a Washington, D.C. gift card?

      Right here!  Choose your amount and send directly to the receipient!

    • Expand/Collapse What is your cancellation policy?

      Cancellations & Refunds 

      We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled depature may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

      Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies in Washington, D.C.:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Activities including tickets or special entrances may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
        • Washington, D.C. 
          • U.S. Capitol Building & Capitol Hill Walking Tour
          • National Mall Walking Tour with Washington Monunment Ticket
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
    • Expand/Collapse What are your bike options?

      We have numerous bike options for adults and children of all ages, which you can view here.

    • Expand/Collapse Is there a space to store luggage?

      Our friends at Stasher have luggage storage locations across the city where you can leave your bag while you explore. Use the code FATTIRE for 10% off. Bookings must be made online

    • Expand/Collapse What's the closest metro station to your office?

      The Federal Center SW Metro Station (Blue, Orange, and Silver lines) is just over a 10 min walk from our office.

    • Expand/Collapse Is there parking available near the office?

      There is a parking garage in Columbia Plaza (the building we are located in). It is operated by PMI Parking. Note the address of the parking garage (2400 Virginia Ave NW) is slightly different than our address (502 23rd St NW), but they are in the same building. There is also street parking available near our office, but be sure to check the meters as they may restrict the parking time to 2 hours. Or, they may not allow parking during certain hours.

      Though parking is available, we always recommend using the metro to avoid street closures, heavy traffic and difficulty finding parking. Washington, DC has one of the world's safest and most efficient metro systems and we're sure you'll master navigating on it in no time!

    • Expand/Collapse Can minors come on tour alone?

      For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.

    • Expand/Collapse Are your tours offered in any language other than English?

      At this time, our standard tours are only offered in English.

      Private Tours are available in other languages, given we have a tour guide that speaks the language of your choice. Get in touch with our team to see what options you have.

    • Expand/Collapse Do we go inside the museum and monuments?

      We do offer a handful of Walking Tours that give guests the opportunity to visit the inside of monuments and museums. 

    • Expand/Collapse How can I tour the White House?

      Touring the White House requries some planning in advance. Visits for United States citizens must be requested through your Congressional representative here. If you are an international visitor, contact your local embassy in D.C. to learn how you can visit the White House

    • Expand/Collapse What makes you different from some of the others in town?

      Our mission is to provide safe, fun and unforgettable experiences through superior customer service that creates memories and smiles that last a lifetime.

      Since 1999, Fat Tire Tours has been dedicated to giving guests the best possible experience in cities around the world. Each and every one of our tours is created with you, our guest, in mind. We are dedicated to offering the best customer service through limited group sizes, unparalleled tour guides, and a fantastic attention to detail. 

      Our D.C. office opened in 2004 and we have loved the opportunity to enhance visitor's experience in our Nation's Captial. All of our tour guides are officially licensed by the District of Columbia and provide great insight into our nation's capital. Lastly, our group sizes are small and personal. That means you'll have time to stop, take pictures, and ask questions, throughout the tour as well as having easy access to our tour guides who can provide you with great insight for your time in D.C.

      While many others have tried to replicate our efforts, we hope you will choose to explore D.C. with us and see for yourself why we believe we stand head and shoulders above the rest.

  • Expand/Collapse Bike Tour FAQ
    • Expand/Collapse Are reservations required?

      Reservations are not required for our D.C. bike tours but are highly recommended to guarantee that there will be space on the tour. We cannot guarantee spots for walk-ups. If you have children in your group, if you are booking a large group (8 or more) or if you are looking to book a night tour, reservations are strongly recommended.

    • Expand/Collapse What's an electric bike?

      These bikes look like traditional two-wheel bicycles, but use a small motor to help power you forward meaning less effort to go farther. They are perfect for a tour like this that covers a lot of ground in a short amount of time. After a brief orientation, you'll be rolling like a pro in no time!

      If you know how to ride a regular bike, you know how to ride an electric bike.

    • Expand/Collapse What is your weather policy?

      All tours run rain or shine. We have free ponchos available for anyone that needs them in our office. We encourage all guests to take a look at the weather forecast and dress accordingly.

    • Expand/Collapse Are bike tours appropriate for children?

      Absolutely! We love hosting families and our tours make a great family-friendly activity. You can see all of our bike options, including kid's equipment by clicking here. Please note that kids options are not available for Electric Bike tours.

    • Expand/Collapse Do bike tours visit the inside of any museums and monuments?

      Our standard bike tours do not enter the museums and other attractions listed on our tour page as we devote as much time as we can to the tour itself. We will make short stops to learn about the museums and other attractions and give you a great orientation of the city so you'll know exactly where you will want to go after the tour! 

    • Expand/Collapse Do tours ride in the streets?

      Most of our tours ride on the National Mall or on large bike/pedestrian paths, but we do occasionally ride in the streets alongside traffic.

      We carefully designed tour routes with safety as the top priority. Whether on the street, bike lane, or pedestrian path, you always have a tour guide who is an expert and safely maneuvering your group around the city.

    • Expand/Collapse Do I HAVE to wear a helmet?

      Yes. Your safety is top priority for us and studies have shown that helmets can reduce head injuries by at least 85%. Therefore, we do require all riders to wear helmets on our tours.

    • Expand/Collapse What's included with a bike tour?

      Along with one of our phenomenal tour guides, every guest will recieve a bike, helmet, and a bottle of water. Additional waters are available for purchase in our office for $1 and we also have a water bottle filling station that is available to use for free.

    • Expand/Collapse What's the difference between the Bike Tours?

      Our Washington D.C. Day Bike Tour takes you close to the U.S. Capitol Building, the Supreme Court, the Library of Congress, & Pennsylvania Avenue.  We'll also cycle around the Tidal Basin on this tour, but the focus will be on the landmarks located along the National Mall. 

      Our Monuments & Memorials Tours (both our daynight tour) highlights the Martin Luther King Jr. Memorial, the FDR Memorial, and the Jefferson Memorial, which are not visited on the Washington D.C. Day Bike Tour. 

      Finally, our Best of D.C. Electric Bike Tour combines nearly everything into one 3.5 hour tour that includes the White House, various monuments located around the Tidal Basin and the National Mall, the Washington Monument, and the U.S. Capitol Building.

    • Expand/Collapse What type of bikes do you use?

      You can see all of our standard bike options, including kid's equipment by clicking here.

      Please note that kids options are not available for Electric Bike tours.

  • Expand/Collapse Bike Rental FAQ
    • Expand/Collapse How much is a bike rental?

      Standard Bike Rental

      Electric Bike Rental

    • Expand/Collapse When do I have to return the rental?

      All bikes must be returned back at our office by close of the shop that day (depending on the length of your rental period). Between March and November the shop is open till 6pm, and between December and Feb we close at 5. 

      Bikes rented on a per-hour basis arriving after the specified time will be charged for a 24 hour rental.

      You can confirm shop closing time details with a member of our friendly staff when you come pick up your rental!

    • Expand/Collapse What is included with a rental?

      All rentals will receive a bike, helmet, and one lock and key.

    • Expand/Collapse Do I have to wear a helmet if I'm renting?

      Bike renters may opt not to wear helmets, only if they are over 18, but are asked to sign a waiver saying they have been recommended to wear a helmet at all times.

      This option is only available for those who are not taking the tour, but are renting the bikes without a guide on an hourly/daily basis.

    • Expand/Collapse Will I have to leave a deposit to rent a bike?

      When you arrive at our office we will take a digital imprint of a credit card to make ensure you return with the bike and that it is in working order. Per the rental agreement you will sign upon arrival, you are responsible for damage or loss of the bike.

    • Expand/Collapse Are reservations required?

      Reservations for rentals are not required, but we do recommend making one as walk-ins are handled on a first come first serve basis. If you have children or need a tag along or trailer we strongly recommend making a reservation or checking with us as we have a limited amount of each.