Experience a Private Segway Tour in Washington DC

FAQ

• Expand/Collapse What if my party is more than 8 people?

  Though our typical public Segway tours have only eight guests per tour guide, a small group private tour puts you in charge and allows you to enjoy the city just the way you want to see it. We can take larger groups as private tours but please note that accomodating larger groups are subject to different pricing and plans and must be made in advance to make allowances for tour guides and machines.

• Expand/Collapse Can I rent a Segway without a guide?

  Unfortunately, we do not rent our Segways out to individuals without a guide. Since our tours are virtually always full, we need all machines for our tour customers.

• Expand/Collapse Is there an age or weight limit?

  For your riding safety, guests must be at least 16 years of age and weigh at least 100 pounds and not in excess of 260 pounds. Yes, unfortunately the age restriction is City Law and no, there are no exceptions.

• Expand/Collapse My child is 13 years old and rode a Segway in another city, can he/she ride?

  Unfortunately, not. There are absolutely no exceptions to the City Law which requires all riders be at least 16 years old.

• Expand/Collapse Where is the meeting point?

  All Segway tours begin at our office, located at 502 23rd Street NW, Washington, DC 20037, near the intersection of 23rd and E Streets in Columbia Plaza.

• Expand/Collapse What is your cancellation policy?

  We are happy to offer full refunds if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within the 72 hours of the scheduled tour.  

• Expand/Collapse Are tours cancelled in case of rain?

  No, all of our tours run rain or shine. In the event of rain, guides will have ponchos that are free of charge.

• Expand/Collapse Are reservations required?

  Yes, reservations are required for Private Segway Experience Tours.

• Expand/Collapse Are the Segways safe for children or people with disabilities?

  We have had several people with disabilities join our tours. The necessary range of motion required to operate a Segway is similar to that of being able to transfer weight from one foot to another while walking. Also, riding a Segway does require the need to be able to stand for long periods of time.

• Expand/Collapse What time do I need to get there for my tour?

  Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tour departure time in order to complete the necessary paperwork. Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests. This means that even if you arrive early, your tour will still begin at the normaly scheduled time. Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork.

• Expand/Collapse I've never ridden a Segway before; will I be able to pick it up quickly?

  Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city! Each of our tours will begin with a short safety video followed by time to practice in our training area across the street and instruction from your tour guide. We will practice on the Segways until everyone feels comfortable.

• Expand/Collapse I have ridden a Segway before; is there anything I should know?

  We do our best to make accommodations for returning riders once we get out on tour, however please be aware that we prefer to train new riders first to give them as much time as possible to practice. While some returning guests wonder why they can't simply be set up on their machines and left to explore, we ask that you remain patient while we allow first-time riders to get acclimated with a minimum of distractions or other riders in the training area. These delays are usually 5-10 minutes at most and help us keep our training area as safe and efficient as possible.

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