• FAQ

  • FAQ

Frequently Asked Questions for Paris Tours

  • Expand/Collapse General Tour FAQ
    • Expand/Collapse Are reservations required?

      Reservations are required for every tour we offer except our Paris Day Bike Tour and Paris Night Bike Tour. However, we do strongly recommend reservations for those two tours and cannot guarantee spots for walk-ups. 

      During the summer months of June, July and August we occasionally sell out of bikes and always give priority to those that have reserved in advance - especially if you are traveling with children who require smaller bikes, we want to be sure we have the requested number and type of bikes ready for you.

      We release availability for our Eiffel Tower tours 90 days prior to tour date, and these tours often sell out in advance. If you would like to join us on the Eiffel Tower, we highly recommend booking well in advance.

    • Expand/Collapse How do I make a reservation?

      Reservations for all tours can be made on our website by clicking here and selecting the tour(s) of your choice.

      You can also call our Customer Service team and book your tour over the phone:

      • North America Toll-Free
        • +1.866.614.6218 
      • Paris Telephone
        • +33.1.82.88.80.96

      If you decide to not make a reservation in advance, you may pay with cash or credit card on the day of the tour, subject to availability. In the event of too many walk-up guests we will always offer priority to those who have reserved in advance. This happens more frequently from June to August and highly recommend booking in advance during these months. 

      If you have children that will need smaller bikes, please read the Bike Options FAQ below and select which bike would be best for your child when adding a tour to your cart.

    • Expand/Collapse How do we find your office?
      • Click here to get directions to our office located at 24 rue Edgar Faure.
      • Not all tours meet at our office so please make sure to check carefully where the meeting point is for your tour in your confirmation email.  
    • Expand/Collapse Can I purchase a gift certificate online?

      Absolutely!  You can find our Paris Gift Certificates here. 

    • Expand/Collapse What is your cancellation policy?

      Cancellations & Refunds 

      We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled depature may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

      Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies in Paris:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Activities including tickets or special entrances, such as Versailles, may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
        • Paris
          • All Versailles Tours
          • Skip-the-Line All Access Catacombs Tour 
      • Due to the need to secure, in advance, nonrefundable tickets to access the Eiffel Tower, this tour has an exceptional cancellation policy:
        • Cancellations more than 14 days out are eligible for a 100% refund
        • Cancellations within 14 days of the tour date are eligible for a 50% refund
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
    • Expand/Collapse How early do I need to reserve for a tour to Versailles?

      Our Versailles Tours (bike & walking) is wildly popular and we recommend making a reservation as far in advance as possible.  Rest assured that you can reschedule or cancel your Versailles tour 72-hours prior to the start time and receive a full refund.  It's always best to reserve and cancel rather than miss out on the tour of a lifetime!

    • Expand/Collapse What are the seasonal open dates of Fat Tire Tours?

      We are open every day of the year except for the following:

      • December 13th and 25th
      • January 10th, 17th, 24th, and 31st

      We have a limited tour schedule on Bastille Day (July 14), Fête de la Musique (June 21), and the final day of the Tour de France. 

    • Expand/Collapse I have a Paris Pass - how do I get my discount?

      Paris Pass holders will receive a 15% discount towards our Paris city Bike and Segway Tours. This does NOT include Skip-the-Line Tours (Versailles or Monet) or walking tours.

      To receive this discount the Paris Pass must presented at check-in and must be valid for the date of your tour with us. This means customers must pay full price upfront and a refund for the discount will be processed once we verify the Paris Pass in person.

    • Expand/Collapse Where do I meet for my reserved tour?

      All of our tours have specific meeting locations and times. After making a reservation you will receive a tour confirmation email that outlines all of the important details including meeting point.

    • Expand/Collapse How long do the tours last?

      BIKE TOURS

      • Paris Day Bike Tour: Approximately 3.5 hours
      • Paris Night Bike Tour: Approximately 4.5 hours
      • Versailles Bike Tour: Approximately 8 hours
      • Monet's Gardens Bike Tour: Approximately 8.5 hours
      • Best of Paris Bike Tour: Approximately 7 hours
      • VIP Versailles Bike Tour: Approximately 8.5 hours
      • Off the Beaten Path Bike Tour: Approximately 2.5 hours

      SEGWAY TOURS

      • Day Segway Tour: Approximately 3 hours
      • Night Segway Tour: Approximately 2 hours

      SKIP THE LINE TOURS

      • Skip-the-Line Louvre Tour: Closing Time with Mona Lisa: Approximately 3 hours
      • Skip-the-Line Louvre Tour: Approximately 2 hours
      • Skip-the-Line Versailles Chateau & Gardens Tour: Approximately 4.5 hours
      • Behind the Scenes Versailles Tour: Approximately 7 hours
      • Skip-the-Line All-Access Catacombs Tour: Approximately 1.5 hours
      • Skip-the-Line Notre Dame Towers & Sainte Chapelle: Approximately 3.5 hours

      EIFFEL TOWER TOURS

      • Skip-the-Line Eiffel Tower Tour: Approximately 2 hours
      • Skip-the-Line Eiffel Tower Tour with Summit Access: Approximately 2 hours
      • Skip-the-Line Eiffel Tower Sunset Tour: Approximately 2 hours
      • VIP Access Skip-the-Line Eiffel Tower Tour: Approximately 2 hours
      • Champagne River Cruise & Skip the Line Eiffel Tower Visit: Approximately 3.5-4 hours

      WALKING TOURS

      • Classic Paris Walking Tour: Approximately 3.5 hours
      • Latin Quarter Walking Tour: Approximately 2 hours
      • French Revolution Walking Tour: Approximately 2 hours
      • Montmartre Walking Tour: Approximately 2 hours
      • Père Lachaise Walking Tour: Approximately 2 hours

      FAT TIRE APPROVED TOURS

      • Day Trips
        • Normandy D-Day Beaches Day Trip: Approximately 14 hours
        • Loire Valley Castles Day Trip: Approximately 12.5 hours
        • Champagne Region Day Trip: Approximately 10.5 hours
      • Food Classes
        • Wine & Cheese Tasting Lunch: Approximately 2 hours
        • Macaron Baking Class: Approximately 3 hours
        • Croissant Baking Class: Approximately 3.5 hours
        • Market Tour & French Cooking Class: Approximately 6 hours
      • Other
        • Eiffel Tower Photo Session: Approximately 30 minutes
        • Moulin Rouge Show with Champagne & Seine River Cruise: Approximately 5.5 hours
    • Expand/Collapse Are the tours cancelled if it rains?

      No, our tours run rain or shine, and we have rain ponchos available for sale in our office. We will gladly buy them back from you if they are not used during your tour! We encourage all guests to consult the weather forecast and plan your dress accordingly.

    • Expand/Collapse Do we go inside the museums and monuments?

      Our bike, Segway, and walking tours do not enter the monuments due to time constraints, with the exception of our Best of Paris Bike Tour. These tours are designed to enjoy the city from a broad perspective, so that's what we're going to do! 

      Our Best of Paris Bike Tour includes a 1.5-2 hour Skip the Line visit inside the Louvre Museum before cycling back to our office. 

      If you would like to tour the inside Paris's famous museums and monuments, please consider our Skip-the-Line tours. These tours help you save precious vacation time while you visit the city's most sought after attractions.

      VIEW ALL SKIP THE LINE TOURS HERE

    • Expand/Collapse Are the bike tours appropriate for children?

      Absolutely! We have loads of families join us and we're a great family activity. Children under 16 years old must be accompanied by an adult on the tour. It is necessary however that any person planning on taking our bike tours to have at least some experience riding, and should be comfortable riding in a group.

      Please note that certain tours require children to be more confident on a bicycle, and you can find information regarding skill level guidelines in the FAQ section of individual tour pages. 

      We offer multiple bike options for children depending on their age, size, and riding ability. You can view our bikes here:

      • For children up to 12 years old or 45kg (100lbs) without good bike handling skills we offer 2-wheeled tandems that allow the passenger to pedal or coast, without having to maintain a high level of balance. All riders over 45kg (100lbs) must ride their own bicycle. We have various sized city bikes to accommodate just about every size of rider, from extra small 20” wheeled bikes for riders that are 3.3ft (100cm) to extra large for riders up to 6.5ft (198cm). Unfortunately, we do not have adult tricycles, adult tandems, or bikes with training wheels for adults or children that have balancing issues, or that may be less confident in their riding ability.
      • Trailers and Tandems are the same price as bikes, where as baby-seats are free. Due to limited availability please book baby seats, trailers, tandems, 20” and 24” wheeled bikes in advance.
      • Please Note: All extra-small 20 inch and small 24inch bikes are equipped with both hand brakes and pedal brakes.
    • Expand/Collapse How can I work for Fat Tire Tours?

      Keep an eye on our employment page for up-to-date hiring information and to submit an application.

    • Expand/Collapse What is the number to call if I am lost and trying to find the meeting point?

      If you are having problems finding the meeting location for your tour, please call us at +33.1.82.88.80.96 and our staff will be happy to help you find your way.

    • Expand/Collapse Besides tours, what else do you offer?

      We want you to fall in love with Paris!  That's why we have a team of local customer support agents ready to help you organize your trip.  We're happy to create custom Paris Welcome Sessions, where you can explore the neighborhood around your place of accommodate with one of our excellent guides, learn how to take the métro, order in a café, and basically live like a Parisian! 

      Want to take a bit of France home with you?  Be sure to check out David's Wine Cellar for great deals on some of our favorite French wines (currently only available to guests in the United States).

      We like to stay in the loop, so we have our ears to the ground on all things French! Be sure to follow us on instagram so that you can see all of the happenings in Paris, be it the finale of the Tour de France, updates on Paris Fashion Week, or excellent restaurant reccomendations.  

       

  • Expand/Collapse Bike Tour FAQ
    • Expand/Collapse I haven't been on a bike in years, is biking in Paris difficult?

      While all of our tours maintain a leisurely pace, we want our guests to have fun and be safe, so being able to ride a bike is paramount. Paris is a very bike-friendly city and cars are used to sharing the road with cyclists and pedestrians.

      We believe there is a tour for everyone, therefore each of our bike tours fall into one of the following categories, which you can find identified on the individual tour page:

      Leisurely Cycling - Perfect for novice bike riders or those that haven't been on a bike in years. You should have average balance, be able to start and stop comfortably, and be familiar with hand brakes. We will be riding on bike lanes, through parks, and occasionally with traffic. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you're not sure how you'll fare, we invite you to come to our office about 30 minutes prior to your tour start time to try the bikes. 

      Intermediate Cycling - You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. Riders should be prepared for small hills, riding single-file behind other riders, and riding in a group. Safety is our number one priority but confidence in yourself is the first step to overall group safety. If you're not sure how you'll fare, we invite you to try our Paris Day Bike tour first.

      Athletic Cycling - Tours that fall under this category are by no means strenuous, but they cover a greater distance than our other tours and/or spend more time cycling in the roads than our other tours. You should have good balance, be able to start and stop comfortably, and be familiar with hand brakes. We vary between single-file & group riding. Safety is our number one priority but confidence in yourself is the first step to overall group safety. We have children join us on tours at this level all the time so it completely depends on your confidence with a bicycle! If you're not sure how you'll fare with this level, we invite you to try our Paris Night Bike tour first. 

    • Expand/Collapse What do we see on the bike tours?

      A lot! On our Paris bike tours, we’ll highlight the most well-known museums and monuments, point out the best picnic spots, and cruise through popular neighborhoods. We try to include as much as possible so that you can go back to your favorite sites after the tour!

      Our Off the Beaten Path Bike Tour explores the non-tourist parks, canals, and local Parisian hangouts in the 19th arrondisment. 

      Our Versailles, Monet’s Garden, and Loire Valley Bike Tour delve into the history of France, be it the kings or the artists, and spend the whole day riding through these beautiful villages and towns!

    • Expand/Collapse Is a helmet included?

      In Paris adults are not obliged to wear a helmet, however they are mandatory for children under 12. We have helmets of all sizes available in our office.

    • Expand/Collapse What is your cancellation policy for bike tours?

      Cancellations & Refunds 

      We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled depature may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

      Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies in Paris:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Activities including tickets or special entrances, such as Versailles, may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those bike tours include:
        • Paris
          • All Versailles Tours
      • Activities including Eiffel Tower entries are subject to an exceptional cancellation policy, due to the need to secure, in advance, nonrefundable tickets:
        • All bike + Eiffel Tower combo tour cancellations more than 14 days out are eligible for a 100% refund
        • All bike + Eiffel Tower combo tour cancellations within 14 days of the tour date are eligible for a 50% refund
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
    • Expand/Collapse Where will my tour start?

      At each of our meeting points, you can look for your guide wearing a Fat Tire Tours t-shirt and holding a sign. Please check your confirmation email to confirm your meeting point.

      Paris Day Bike Tour, Night Bike Tour

      Versailles Bike Tour and VIP Versailles Bike Tour

      • This tour meets in a small park on Avenue Emile Zola opposite a café named "Café Regalia". The easiest taxi address is for the café: 1, Rue de la Convention, 75015 Paris.
      • The closest métro station is Javel-André Citroën (line 10). Use exit 1 (sortie 1, right side). 
      • Click here for Google Map

      Monet's Garden Bike Tour and Best of Paris Bike Tour Meeting Point

      • These tours meet at our office, located at 24, rue Edgar Faure, 75015 Paris
      • The closest métro station is Dupleix (line 6).
      • Click here for Google Map

      Off the Beaten Path Bike Tour Meeting Point

      • This tour meets at the Travel Shop located inside Generator Hostel, 9-11 Place Colonel Fabien, 75010.
      • The closest métro station is Colonel Fabien (line 2).
      • Click here for Google Map
    • Expand/Collapse What if it rains?

      All of our tours operate rain or shine, and we encourage our guests to check the weather a few days prior and dress accordingly. We have rain ponchos available for sale in our office that we will gladly buy them back from you if they are not used during your tour!

      We will do our best to reschedule your tour if extreme weather conditions prove hazardous, at the discretion of our guides. Reservations may be rescheduled subject to availability. Fat Tire Tours will reschedule reservations free of charge for requests submitted at least 72 hours in advance. 

       

    • Expand/Collapse Are the bike tours appropriate for children?

      Absolutely! We have loads of families join us and we're a great family activity. Children under 16 years old must be accompanied by an adult on the tour. It is necessary however that any person planning on taking our bike tours to have at least some experience riding, and should be comfortable riding in a group.

      Please note that certain tours require children to be more confident on a bicycle, and you can find information regarding skill level guidelines in the FAQ section of individual tour pages. 

      We offer multiple bike options for children depending on their age, size, and riding ability. You can view our bikes here:

      • For children up to 10 years old or weighing under 32kg (70lbs), we have two-wheeled tag-along tandems. The child passenger sits on a seat and can pedal or coast. All riders weighing over 32kg (70lbs) must ride their own bicycle. This is not an option for adults or anyone over the weight or age limit.
      • We have various sized city bikes to accommodate just about every size of rider, from extra small 20” wheeled bikes for riders that are 3.3ft (100cm) to extra large for riders up to 6.5ft (198cm).

      • Unfortunately, we do not have adult tricycles, adult tandems, or bikes with training wheels for adults or children that have balancing issues, or that may be less confident in their riding ability.

      • There is no additional charge for trailers, tandems or baby seats. Due to limited availability, please book baby seats, trailers, tandems, 20” and 24” wheeled bikes in advance. 
      • Please Note: All extra-small 20 inch and small 24inch bikes are equipped with both hand brakes and pedal brakes.
      • Our city tours are very casual, with only slight elevation gains, on varying surfaces from smooth gravel to pavement. It is necessary however that any person planning on taking our bike tours to have at least some experience riding, and should be comfortable riding in a group.
    • Expand/Collapse How early do I need to arrive at the meeting point?

      We ask that all guests arrive no later than 15 minutes before the scheduled start time.

      For our Paris city tours, this gives us time to get all of our guests fitted correctly for bikes, use the restroom prior to tour, purchase a bottle of water, and a chance to get comfortable on your bike before we take off. 

      For our Versailles Bike and Monet Gardens Bike Tour, this ensures that we depart Paris in a timely manner. We do not have the luxury of waiting for guests who are running late, or catching them up after the fact.

      It's imperative that all guests arrive on time, so please arrive with plenty of time! 

      If you are having problems finding the meeting location for your tour, please call us at +33.1.82.88.80.96 and our staff will be happy to help you find your way.

  • Expand/Collapse See Our Bike Options
  • Expand/Collapse Skip-the-Line Tour FAQ
    • Expand/Collapse What do we see on the skip-the-line tours?

      A lot more than if you waited in line! With our expert guide, we will take you into Paris’ most well-known and loved museums and monuments and explain their history, cultural significance, and modern importance. From the Mona Lisa to the Hall of Mirrors, these tours offer you an exclusive view into some of the world’s most cherished historic sites.

    • Expand/Collapse How do I make a reservation? Are they required?

      You are welcome to make a reservation online by visiting here or by calling us at North America Toll-Free +1.866.614.6218 or Paris Telephone +33.1.82.88.80.96.

      Reservations are required for all of our skip-the-line tours.

    • Expand/Collapse Where will my tour start?

      All of our skip-the-line tours depart from different locations; please check your confirmation email to confirm your meeting point.

    • Expand/Collapse How early do I need to arrive at the meeting point?

      We ask that all guests arrive no later than 15 minutes before the scheduled start time.

      Due to the exclusive and timed nature of our entries, it's imperative that all guests arrive on time. We do not have the luxury of waiting for guests who are running late, or catching them up after the fact.

      Please be on time!

      If you are having problems finding the meeting location for your tour, please call us at +33.1.85.08.19.76 and our staff will be happy to help you find your way.

    • Expand/Collapse What is your cancellation policy?

      Cancellations & Refunds 

      We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled depature may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

      Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies in Paris:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Our Skip-the-Line Tours include tickets and/or special entrances, such as Versailles, that may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
        • Paris
          • All Versailles Tours
          • Skip-the-Line All Access Catacombs Tours 
      • Due to the need to secure, in advance, nonrefundable tickets to access the Eiffel Tower, this tour has an exceptional cancellation policy:
        • Cancellations more than 14 days out are eligible for a 100% refund
        • Cancellations within 14 days of the tour date are eligible for a 50% refund
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subjet to availability.
    • Expand/Collapse What if it rains?

      All of our tours operate rain or shine, and we encourage our guests to check the weather a few days prior and dress accordingly. By joining us on a Skip-the-Line tour, you avoid standing in line outside in the rain! 

      We will do our best to reschedule your tour if extreme weather conditions prove hazardous, but at the discretion of our guides & ticket availability.

      Access to the summit of the Eiffel Tower is occasionally (very rarely) closed due to extreme weather conditions. We apologize for any inconvenience and do our best to notify guests of this as soon as we find out. 

       

    • Expand/Collapse How many people will be in my tour group?

      Group size varies by tour but we generally limit the size to no more than 20 guests per tour guide.

    • Expand/Collapse Are skip-the-line tours appropriate for children?

      Absolutely - these informative tours are great for all ages. Certain tours include discounts for children as well.

      If you have a stroller, please note that you may not be able to take it into all of the museums. Please feel free to send a message to our Customer Service team if you have any specific questions about which museums can accommodate a stroller. 

  • Expand/Collapse Walking Tour FAQ
    • Expand/Collapse What do we see on the walking tours?

      We have a range of walking tours that cater to specific interests and neighborhoods. Whether you want to walk along the Seine, through bohemian Montmartre, the historic Latin Quarter, scout out the best falafel in the Marais, or navigate through Père Lachaise Cemetery - we have something for you!

      VIEW ALL WALKING TOURS HERE

    • Expand/Collapse How do I make a reservation? Are they required?

      You are welcome to make a reservation online by visiting here or by calling us at North America Toll-Free +1.866.614.6218 or Paris Telephone +33.1.82.88.80.96. Reservations are required for all of our walking tours.

    • Expand/Collapse Where will my tour start?

      All of our walking tours depart from different locations; please check your confirmation email to confirm your meeting point.

    • Expand/Collapse How many minutes prior to tour time should I meet?

      We ask that all guests arrive no later than 15 minutes before the scheduled start time. 

      If you are having problems finding the meeting location for your tour, please call us at +33.1.82.88.80.96 and our staff will be happy to help you find your way.

    • Expand/Collapse What is your cancellation policy?

      Cancellations & Refunds 

      We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled depature may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

      Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies in Paris:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Walking tours without tickets or special entrances into monuments/museums are eligible for our full-money-back, 24-hour cancellation policy
      • Activities including tickets or special entrances, such as Versailles, may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
        • Paris
          • All Versailles Tours
          • Skip-the-Line All Access Catacombs Tours
      • Due to the need to secure, in advance, nonrefundable tickets to access the Eiffel Tower, this tour has an exceptional cancellation policy:
        • Cancellations more than 14 days out are eligible for a 100% refund
        • Cancellations within 14 days of the tour date are eligible for a 50% refund
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subjet to availability.
    • Expand/Collapse How many people will be in my tour group?

      For our walking tours, we limit the group size to 16 guests per tour guide.

    • Expand/Collapse What if it rains?

      All of our tours operate rain or shine, and we encourage our guests to check the weather a few days prior and dress accordingly. We will do our best to reschedule your tour if extreme weather conditions prove hazardous, but at the discretion of our guides & Segways.  

    • Expand/Collapse Do we go inside museums and monuments?

      Due to time constraints, we won’t have time to go inside of any museums or monuments on our walking tours. These tours are designed to enjoy the city from a broad perspective, so that's what we're going to do! Besides, there's always some people that want 10 minutes in the Louvre and others that want 3 hours. If you are looking to tour inside Paris' famous sites, please see our Skip-the-Line tours. These tours offer you priority access into the city's most sought after attractions.

    • Expand/Collapse Are walking tours appropriate for children?

      Yes! These tours are a great way for kids to learn about Paris and have fun while doing it.

    • Expand/Collapse How strenuous are the walking tours? How much will we be walking?

      We like to maintain a leisurely pace during all of our tours, but please plan accordingly for elements outside of our control, such as weather.  We recommend bringing along a water bottle for our walking tours.  

      • Our Classic Walk is 4 miles (6.6 kilometers) and lasts approximately 3.5 hours.
      • Our Latin Quarter Walk is 1.9 miles (3.2 kilometers) and lasts approximately 2 hours.
      • Our French Revolution Walk is 2.3 miles (3.7 kilometers) and lasts approximately 2 hours.
      • Our Montmartre Walk is 1.8 miles (3 kilometers) and lasts approximately 2 hours; this could be considered our most strenuous walk as the majority of the tour is uphill.
  • Expand/Collapse Segway Tour FAQ
    • Expand/Collapse What do we see on the Segway tours?

      Segways are an excellent way to see a lot in a short amount of time. We try to hit the main monuments and we’ll fill you in on Parisian history and cultural aspects of the city all along the way!

      Paris Day and Night Segway Tour Highlights:

      • Eiffel Tower
      • École Militaire
      • Les Invalides (Napoleon's Tomb)
      • Alexander III Bridge
      • Grand & Petit Palais
      • River Seine
      • and much more! 
    • Expand/Collapse How do I make a reservation? Are they required?

      You are welcome to make a reservation online by visiting here or by calling us at North America Toll-Free +1.866.614.6218 or Paris Telephone +33.1.82.88.80.96. Reservations are required for all of our Segway tours.

    • Expand/Collapse How many minutes prior to tour time should I meet?

      We ask that all guests arrive no later than 15 minutes before the scheduled start time. Each member of your party will be required to complete and sign a liability waiver form.

      We begin this tour with a mandatory orientation to the Segway to make sure all guests are comfortable riding, and we do not have the luxury of waiting on guests or catching them up after the fact.

      Please be on time!

    • Expand/Collapse Is a helmet included?

      Yes. All guests are required wear a helmet while on a Segway tour for your safety. We will provide reflective vests should your tour take place after sun-down.  

    • Expand/Collapse Where will my tour start?

      All of our Segway tours depart from our office, located at 24 rue Edgar Faure, 75015 Paris.

    • Expand/Collapse What is your cancellation policy?

      Cancellations & Refunds 

      We are happy to offer free changes and 100% refunds up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled depature may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Activities including tickets or special entrances may require further notice to be eligible for a full refund. Please see below for specific policies.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time without any rescheduling fees. Any changes are subject to availability, and difference in activity prices may apply.

      Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies in Paris:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Segway tours without tickets or special entrances into monuments/museums are eligible for our full-money-back, 24-hour cancellation policy
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subjet to availability.
      • Tours including access to the Eiffel Tower are subject to an exceptional cancellation policy, due to the need to secure, in advance, nonrefundable tickets:
        • Cancellations more than 14 days out are eligible for a 100% refund
        • Cancellations within 14 days of the tour date are eligible for a 50% refund
    • Expand/Collapse What if it rains?

      All of our tours operate rain or shine, and we encourage our guests to check the weather a few days prior and dress accordingly. We have rain ponchos available for sale in our office that we will gladly buy them back from you if they are not used during your tour!

      We will do our best to reschedule your tour if extreme weather conditions prove hazardous, at the discretion of our guides. Reservations may be rescheduled subject to availability. Fat Tire Tours will reschedule reservations free of charge for requests submitted at least 72 hours in advance. 

    • Expand/Collapse How many people will be in my tour group?

      For our Segway tours, we limit the group size to 8 guests per tour guide. If your party has more than 8 people, you will be split up for safety reasons.

       

    • Expand/Collapse Are Segway tours appropriate for children?

      All of our Segway guests must be of 12 years of age or older, and all guests under 18 must be accompanied by a parent or guardian 18 years or older. No exceptions.

    • Expand/Collapse What are the weight limits for Segways?

      All Segway riders must weigh at least 100 pounds (45 kilograms) and not exceed 260 pounds (118 kilograms).  

    • Expand/Collapse Can I join the tour if I’m pregnant?

      Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our Segway tours.

    • Expand/Collapse How strenuous is the Segway tour? Are they difficult to ride?

      We’ve found that our guests pick up on how to ride a Segway within the first 10 minutes, but we like to take 20-30 minutes to explain the machines, demonstrate the best riding techniques, and then allow time to practice before heading out to see the sites. We like to ensure that every guest feels 100% confident before beginning the tour. While riding a Segway is fairly leisurely, you will be on your feet for the duration of the tour.

  • Expand/Collapse Private & Custom Tour FAQ
    • Expand/Collapse What is your cancellation and rescheduling policy for private or custom tours?

      Fat Tire Tours offers 100% refunds if the Private Tour reservation is cancelled more than 7 days prior to the scheduled tour, less the cost of any non-refundable tickets already acquired (e.g. Versailles, Catacombs, Museums, etc.).

      Private Tours including tickets to the Eiffel Tower are subject to an exceptional cancellation policy, due to the need to secure, in advance, nonrefundable tickets:

      • Cancellations for Eiffel Tower Tours more than 14 days out are eligible for a 100% refund
      • Cancellations  for Eiffel Tower Tours within 14 days of the tour date are eligible for a 50% refund

      Inside of 7 days, we will do our best to reschedule your tour based on the availability of equipment, tickets, and tour guides. Once we are within 24 hours of the scheduled tour, we are unable to make any modifications to your tour and we do not offer any refunds.

    • Expand/Collapse Do you offer private tours in languages besides English?

      Yes! We would be happy to accommodate your request, given we have a tour guide that speaks the language of your choice. 

    • Expand/Collapse What’s included on a private tour?

      Virtually anything you’d like! We will include all necessary equipment (i.e. bikes, helmets, tickets, etc.) for your tour, transportation costs (for any of our tours outside of Paris), and a knowledgeable guide. Lunch/dinner is usually not included unless specified. We also have many bespoke options to choose from, which you can see more details about on our Private Tours page. 

    • Expand/Collapse How much is a private tour?

      All of our private tour requests are individually analyzed by our private tours department, and quotes are given based on a number of factors including tour guide availability, booking time, season, ticket availability, bike/Segway availability (if applicable), and group size. 

      Private group tours will usually cost more than our public tours given the planning time, any special requirements or requests our guests may have, and the privatization of one or a few of our tour guides.

    • Expand/Collapse My travel plans won’t allow for me to join your public tour; could I have a private version to fit my schedule?

      Absolutely! Our private tours department is happy to work around your existing schedule to help you create a unique experience that fits with your travel plans. Our tours can be shortened or extended depending on your availability.

      Click here to get in touch with our Private Tours team

    • Expand/Collapse We are coming to Paris for a special occasion! Is there anything that you can do to help us celebrate?

      Of course! Whether you’re here for a birthday, anniversary, or another important event, we would love to help you make this a unique memory! 

      Click here to get in touch with our Private Tours team

    • Expand/Collapse How far in advance should I submit a Private Tour request?

      We will make every effort to accommodate last minute requests, however we recommend you book private tours no less than two weeks in advance.

    • Expand/Collapse Is there a space to store luggage?

      Our friends at Stasher have luggage storage locations across the city where you can leave your bag while you explore. Use the code FATTIRE for 10% off. Bookings must be made online.