FAQ

• Expand/Collapse Where is the meeting point?

  The tour meets at our office located at 24, rue Edgar Faure, 75015 Paris. The closest Métro station is Dupleix (line 6).

   

• Expand/Collapse I'm staying in Versailles, can I meet the tour here?

  Unfortunately, due to our large number of reservations this is not a request that we can accommodate. If you would like this type of custom tour, we recommend our Private Tours that can be found here.

   

   

• Expand/Collapse What are your bike options?

  You can view our bike options here.

• Expand/Collapse Is lunch included in the tour price?

  No, lunch is not included in the cost of this tour. You will have the chance to buy picnic supplies from numerous vendors at the market. Some vendors may accept credit cards, however we feel it is best to have cash in euros available as well.

   

   

• Expand/Collapse Does the tour include transportation to Versailles?

  Yes! The tour price includes the RER train to Versailles and the return to Paris.

   

   

• Expand/Collapse Do we have to take the bikes on the train?

  No! You will get the bikes when you arrive in Versailles.  We will then leave the bikes at our Versailles office at the end of the riding portion, giving you the freedom to choose exactly how long you would like to stay in Versailles.

   

• Expand/Collapse Is this tour appropriate for children?

  Absolutely! We have loads of families and we're a great family activity. We offer multiple bike options for children depending on their age, size, and riding ability. Please keep in mind that children under 16 years old must be accompanied by an adult on the tour. You can view our bikes here:

  • For children up to 12 years old or 45kg (100lbs) without good bike handling skills we offer 2-wheeled tandems that allow the passenger to pedal or coast, without having to maintain a high level of balance. All riders over 45kg (100lbs) must ride their own bicycle. We have various sized city bikes to accommodate just about every size of rider, from extra small 20 inch wheeled bikes for riders that are 3.3ft (100cm) to extra large for riders up to 6.5ft (198cm). Unfortunately, we do not have adult tricycles, adult tandems, or bikes with training wheels for adults or children that may be less confident in their riding ability.
  • There is no additional charge for trailers, tandems or baby seats. Due to limited availability, please book baby seats, trailers, tandems, 20” and 24” wheeled bikes in advance. 
  • Please Note: All extra small 20 inch and small 24 inch bikes are equipped with both hand brakes and pedal brakes.
  • Our city tours are very casual, with only slight elevation changes on varying surfaces including smooth gravel and pavement. It is necessary, however, that any person participating in our bike tours have at least some bike riding experience, and should be comfortable riding in a group.
• Expand/Collapse Is a helmet included?

  In Paris adults are not obliged to wear a helmet, however they are mandatory for children under 12. We have helmets of all sizes available in our office. 

• Expand/Collapse Is this tour offered in any other languages, or only in English?

  All scheduled tours are in English, but private tours can be scheduled in other languages.

   

   

• Expand/Collapse What is your cancellation policy?

  We are happy to offer full refunds for our Versailles Bike Tour if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour.  We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.  

• Expand/Collapse What is your weather policy?

  Our tours run rain or shine, and we have rain ponchos available for purchase in our office for anyone that needs them. We will gladly buy the ponchos back if they are not used during your tour. We encourage all guests to consult the weather forecast and to dress accordingly.

   

• Expand/Collapse How long is the ride?

  Our Versailles Bike Tour covers approximately 10.1 miles (16.25 km).

   
• Expand/Collapse What is the number to call if I am lost and trying to find the meeting point?

  If you are having difficulty finding the meeting location for your tour, please call us at +33.1.85.08.19.76 and our staff will be happy to help you find your way.

• Expand/Collapse My group size is larger than the dropdown menu allows, how can I book?

  If you would like to book a larger group, please contact our Private Tours team at [email protected].

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