• FAQ

Frequently Asked Questions

  • Expand/Collapse General
    • Expand/Collapse Which locations are your tours in?

      You can find our world-class tours in twelve destinations in Europe and the United States:

      • Barcelona
      • Berlin
      • Chicago
      • Florence
      • London
      • Milan
      • Munich
      • New Orleans
      • Paris
      • Rome
      • San Francisco
      • Washington DC
    • Expand/Collapse How can I work for Fat Tire Tours?

      Please see our Employment page.

    • Expand/Collapse Why don't you have tours in _________?

      Want to see Fat Tire Tours in your favorite city? Let us know!

    • Expand/Collapse What type of tours do you offer?

      Fat Tire Tours began in 1999 with our Paris Day Bike Tour and has evolved quite a bit since then! We offer bike, e-bike, Segway, walking, skip-the-line, and food tours across twelve destinations worldwide.

    • Expand/Collapse What types and sizes of bikes do you use?

      Our bike options vary slightly from destination to destination - you can see all the details on our bikes here.

    • Expand/Collapse What is your weather policy?

      All of our tours run rain or shine, and we have rain ponchos available for sale in our office.

      We encourage all guests to consult the weather forecast and plan your dress accordingly.

    • Expand/Collapse What makes you different than the other companies out there?

      "Our mission is to provide safe, fun and unforgettable experiences through superior customer service that create memories and smiles that last a lifetime."

      While we cannot speak for other companies, we certainly feel that we have set, and we carry the standard of excellence in our industry. Many others have tried to replicate our efforts, but we hope you will choose to explore with us and see for yourself why we believe we stand head and shoulders above the rest.

      We look forward to welcoming you on our award-winning tours and to creating the same memories for you and your friends and family that have made us world famous since 1999.

    • Expand/Collapse I'm a reseller/travel agent/educational professional. Who can I speak to about working together?

      Please see our Partner Resources page.

    • Expand/Collapse What is your cancellation policy?

      General Cancellation Policy

      Bookings made on or after May 1st, 2020 and cancelled at least 24 hours before the activity start time may be cancelled with a full refund or future credit*

      • Within 24 hours and up to one hour before the activity start time you may reschedule your activity for free (subject to availability), or receive a future credit redeemable for activities in any of our locations.
      • Within one hour of the activity start time we likely will not be able to refund your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      Changes & Rescheduling

      We are happy to modify or change your reservation up to one hour before your activity start time free of charge*

      Any changes are subject to availability. Within one hour of the activity start time we likely will not be able to rebook or reschedule your booking, however, please contact our customer support staff directly and we will do our best to accommodate you.

      *Special Restrictions & Exceptions

      Please note the following exceptions to our standard cancellation and rebooking policies:

      • “Fat Tire Approved” activities are operated by partner companies with specific rebooking policies. Please see the “refunds” section of any Fat Tire Approved activity for specific rebooking and rescheduling restrictions. Fat Tire Approved tours can be identified by a red banner towards the top of the tour page.
      • Activities including tickets or special entrances, such as the Eiffel Tower or Colosseum, may only be rescheduled for free up to 72 hours in advance. These activities are also only refundable more than 72 hours in advance of the activity start time. Within 72 hours, we will only be able to issue a partial refund or future credit. Those activities include:
        • Barcelona
          • Gaudí Bike Tour with Skip-the-Line Sagrada Família Ticket
        • Florence
          • All Skip-the-Line Duomo Tours
        • Milan
          • All Skip-the-Line Duomo Tours
        • Munich
          • All Oktoberfest Tours
        • Paris
          • All Eiffel Tower Tours
          • All Versailles Tours
          • Skip-the-Line All Acccess Catacombs Tour
        • Rome
          • Skip-the-Line Colosseum Tours
      • Private Tours must be cancelled or rebooked at least 7 days in advance of the activity start time. Reschedulings are subject to availability.
  • Expand/Collapse Destination-Specific