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FAQ
Frequently Asked Questions
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Expand/Collapse General
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Expand/Collapse Which locations are your tours in?
You can find our world-class tours in twelve destinations in Europe and the United States:
- Barcelona
- Berlin
- Chicago
- Florence
- London
- Milan
- Munich
- New Orleans
- Paris
- Rome
- San Francisco
- Washington DC
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Expand/Collapse Can I buy a gift certificate for a Fat Tire Tour?
Yes! You can purchase a gift certificate online that will be emailed to you or your guest. Our gift certificates are valid in any Fat Tire Tours city, but if you would like to see a full list of the tours and their corresponding prices currently available in a specific destination, thanks for clicking on your desired city below:
Barcelona Berlin Florence London
You can also scroll to the bottom of the page to enter a custom amount. Gift Certificates are redeemable online, over the phone, or in-office, and they do not expire. -
Expand/Collapse How can I work for Fat Tire Tours?
Please see our Employment page.
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Expand/Collapse Why don't you have tours in _________?
Want to see Fat Tire Tours in your favorite city? Let us know!
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Expand/Collapse What type of tours do you offer?
Fat Tire Tours began in 1999 with our Paris Day Bike Tour and has evolved quite a bit since then! We offer bike, e-bike, Segway, walking, skip-the-line, and food tours across twelve destinations worldwide.
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Expand/Collapse What types and sizes of bikes do you use?
Our bike options vary slightly from destination to destination - you can see all the details on our bikes here. Except for our Montjuïc E-Bike tour in Barcelona, we do not have e-bikes available for rentals or tours.
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Expand/Collapse What is your weather policy?
All of our tours run rain or shine, and we have rain ponchos available for sale in our office.
We encourage all guests to consult the weather forecast and plan your dress accordingly.
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Expand/Collapse What makes you different than the other companies out there?
"Our mission is to provide safe, fun and unforgettable experiences through superior customer service that create memories and smiles that last a lifetime."
While we cannot speak for other companies, we certainly feel that we have set, and we carry the standard of excellence in our industry. Many others have tried to replicate our efforts, but we hope you will choose to explore with us and see for yourself why we believe we stand head and shoulders above the rest.
We look forward to welcoming you on our award-winning tours and to creating the same memories for you and your friends and family that have made us world famous since 1999.
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Expand/Collapse I'm a reseller/travel agent/educational professional. Who can I speak to about working together?
Please see our Partner Resources page.
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Expand/Collapse What is your cancellation policy?
General Cancellation Policy
We are happy to offer free changes and 100% refunds up to 24 hours before tour departure, excluding certain ticketed, special entrance, private, and Fat Tire Approved activities. Failure to cancel a reservation at least 24 hours prior to scheduled depature may result in forfeited travel funds. Fare difference may apply for activity or schedule changes. Certain activities may require further notice to be eligible for a full refund. For further details, please consult our full cancellation policy here.
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Expand/Collapse Destination-Specific
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Expand/Collapse Barcelona
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Expand/Collapse Berlin
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Expand/Collapse Chicago
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Expand/Collapse Florence
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Expand/Collapse London
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Expand/Collapse Milan
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Expand/Collapse Munich
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Expand/Collapse New Orleans
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Expand/Collapse Paris
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Expand/Collapse Rome
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Expand/Collapse San Francisco
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Expand/Collapse Washington DC
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