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FAQ
Frequently Asked Questions
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Expand/Collapse General
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Expand/Collapse Which locations are your tours in?
You can find our world-class tours in twelve destinations in Europe and the United States:
- Barcelona
- Berlin
- Chicago
- Florence
- London
- Milan
- Munich
- New Orleans
- Paris
- Rome
- San Francisco
- Washington DC
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Expand/Collapse How can I work for Fat Tire Tours?
Please see our Employment page.
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Expand/Collapse Why don't you have tours in _________?
Want to see Fat Tire Tours in your favorite city? Let us know!
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Expand/Collapse What type of tours do you offer?
Fat Tire Tours began in 1999 with our Paris Day Bike Tour and has evolved quite a bit since then! We offer bike, e-bike, Segway, walking, skip-the-line, and food tours across twelve destinations worldwide.
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Expand/Collapse What types and sizes of bikes do you use?
Our bike options vary slightly from destination to destination - you can see all the details on our bikes here.
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Expand/Collapse What is your weather policy?
All of our tours run rain or shine, and we have rain ponchos available for sale in our office.
We encourage all guests to consult the weather forecast and plan your dress accordingly.
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Expand/Collapse What makes you different than the other companies out there?
"Our mission is to provide safe, fun and unforgettable experiences through superior customer service that create memories and smiles that last a lifetime."
While we cannot speak for other companies, we certainly feel that we have set, and we carry the standard of excellence in our industry. Many others have tried to replicate our efforts, but we hope you will choose to explore with us and see for yourself why we believe we stand head and shoulders above the rest.
We look forward to welcoming you on our award-winning tours and to creating the same memories for you and your friends and family that have made us world famous since 1999.
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Expand/Collapse I'm a reseller/travel agent/educational professional. Who can I speak to about working together?
Please see our Partner Resources page.
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Expand/Collapse What is your cancellation policy?
Fat Tire Tours is happy to offer 100% refunds if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not issue refunds for tours cancelled within 72 hours of the scheduled tour.
Please note select tours may have a longer cancellation period due to monument/landmark ticket policies. This will be specified in the tour page FAQ. We encourage guests to carefully read the cancellation policy for their desired tour. See below for notable exceptions:
Chicago
- Chicago bike and Segway tours can be cancelled with a full refund up to 24 hours (1 day) before scheduled tour.
- Skydeck tickets are non-refundable.
Paris
- Eiffel Tower Tours must be cancelled at least 7 days in advance of scheduled tour to qualify for a full refund. Tours cancelled between 3-7 days in advance can receive a refund minus the ticket price of the Eiffel Tower ticket. There are no refunds within the 72 hour window.
San Francisco
- Alcatraz Combo Tours must be cancelled at least 7 days in advance of scheduled tour to qualify for a full refund. Tours cancelled between 3-7 days in advance can receive a refund minus the ticket price of Alcatraz. There are no refunds within the 72 hour window.
Rescheduling Policy: Reservations may be rescheduled subject to availability and tour guidelines.
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Expand/Collapse Destination-Specific
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Expand/Collapse Barcelona
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Expand/Collapse Berlin
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Expand/Collapse Chicago
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Expand/Collapse Florence
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Expand/Collapse London
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Expand/Collapse Milan
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Expand/Collapse Munich
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Expand/Collapse New Orleans
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Expand/Collapse Paris
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Expand/Collapse Rome
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Expand/Collapse San Francisco
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Expand/Collapse Washington DC
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